Submit a complaint

You can also contact the customer ombudsman
José Luis Gómez-Dégano y Ceballos-Zúñiga
C/ Raimundo Fernández Villaverde 61-8º Dcha.
28003 Madrid.
Tel.: 91 429 56 61
E-mail: [email protected]

If you are not satisfied with the resolution, or if no resolution is issued within a period of two months, you may contact the complaints or claims departments of the following institutions:

• Bank of Spain: Market Conduct and Claims Department.
• National Securities Market Commission (CNMV): investors department.
• Directorate-General of Insurance and Pension Funds Complaints Department

You must exhaust the official channels of the Bankinter Customer Care Service or, where applicable, the Customer Ombudsman, before submitting a complaint or claim to the Bank of Spain, the National Securities Market Commission (CNMV) or the Directorate-General for Insurance and Pension Funds. Online alternative dispute resolution: Pursuant to EU Regulation No 524/2013 of 21 May 2013 on the online settlement of consumer disputes, the Bank has created a single point of access for consumers and businesses for the out-of-court settlement of contractual disputes arising out of contracts of sale or the provision of services concluded online.
Online alternative dispute resolution: Pursuant to EU Regulation No 524/2013 of 21 May 2013 on the online settlement of consumer disputes, the Bank has created a single point of access for consumers and businesses for the out-of-court settlement of contractual disputes arising out of contracts of sale or the provision of services concluded online.