Bankinter is closely monitoring the developments of the the COVID-19/coronavirus situation, and taking all the necessary measures to ensure that you can bank safely, normally and with the highest quality service we usually offer you.

The interests of our customers and employees are our highest priority. That is why we want to share some recommendations with you that might be very useful:

Remote banking: In line with the recent measures announced by the government to protect the health and safety of the public, contain the spread of the disease and bolster the public health system, people will only be able to use public streets for certain activities. That is why we recommend you do your banking through our remote service channels - our mobile app, bankinter.com and Telephone Banking, 902 13 23 13.

Bankinter offers you the latest technology and services for accessing your money in the easiest way, without having to leave home or use cash. With our Bizum service, you can send and request funds immediately from your computer or mobile phone, and you can pay quickly and easily using your mobile phone with Bankinter Wallet, Samsung Pay, Google Pay and Apple Pay payment services.

Bankinter branches: if you have to travel, we suggest you use our Bankinter ATM and branch finder. This week, after informing affected customers, we have limited our face-to-face services to a certain number of branches in order to protect the health of our customers and employees..

Immediate measures: we have activated an immediate shock plan to protect and support our customers affected by the exceptional circumstances caused by the COVID-19/coronavirus.

As part of this plan, the Bank has adopted the initiatives promoted by the government and official organisations:

• Payment holidays on mortgages for primary residences.
• Up to €100bn in ICO loans backed by public guarantees and surety.
• Up to €2bn in CESCE insurance coverage for export risk.

Bankinter has also decided to take a series of specific, unique measures for our customers, including:

• Deferring mortgage principal payments for families that do not meet the requirements of the Government-sponsored moratorium for up to four months (extendable in exceptional cases).
• Bringing forward pension payments by five days compared to the usual date.
• Using pre-authorised loans to companies for other purposes than those for which they were granted to facilitate cash flow management.
• Increasing or replacing unused limits on our multi-line credit facilities for companies.

Security: do not trust emails from unknown addresses and always be suspicious if you are asked to provide personal data or access codes, unless you are using the bank's official channels.

Updated information: we will keep you regularly informed of any further developments. The Bankinter blog (blog.bankinter.com) is a consistent source of the best information and analyses on everything happening in the markets.