ACCESSIBILITY

A bank for everyone.

Committed to accessibility

For more than a decade, our goal has been to provide accessible services for all of our customers, irrespective of ability and the channel used to communicate with us.

Physical barriers

People with reduced mobility can now access 99% of Bankinter's commercial branches.

Bankinter was the first Spanish financial institution to be awarded the universal accessibility certificate according to the UNE 170001-2 standard for our headquarters in Castellana 29, as well as in 8 other branches.

Our adapted services

Adapted services

You can talk to us through a Spanish or American sign language interpreter, or talk to us live through our video call service where you can either use sign language or the chat function.

Key card in Braile

We have a key card in Braille for people with visual impairments. To order one, call us on 902 13 23 13 (or 34 91 657 88 00 if you're calling from abroad). The lines are open Monday to Saturday, from 8.00 hours to 22.00 hours.

Keyboard authorisation of transactions

Transactions are authorised with a signature. We’ve added the option of entering a series of coordinates using the keyboard for the visually impaired. You can change how you authorise transactions at any time.

Bankinter has the solution

We’re here to answer your banking queries and provide you with technical support.

More information
902 365 563
ATMs and branches