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For more than a decade, our goal has been to provide accessible services for all of our customers, irrespective of ability and the channel used to communicate with us.
People with reduced mobility can now access 99% of Bankinter's commercial branches.
Bankinter was the first Spanish financial institution to be awarded the universal accessibility certificate according to the UNE 170001-2 standard for our headquarters in Castellana 29, as well as in 8 other branches.
Bankinter is committed to implementing the Web Content Accessibility Guidelines (WCAG 2.0) of the World Wide Web Consortium.
Adapting content is an ongoing process, and we welcome your suggestions for how we can improve the accessibility of this website.
Bankinter works closely with institutions and collectives
Clear finances dictionary
Bankinter is actively involved in this initiative that aims to facilitate a clear understanding of common banking terms.
Employment and inclusivity
Bankinter works closely with institutions like CEE Nova Rehum, Apadefin, Atentis and Fundación Adecco, which has enabled it to make great strides in the recruitment of people with disabilities.
Responsible people management policy
Bankinter's people management policy is based on the principles of equality, diversity, development, transparency and a fair work/life balance. Its training plans include specific disability-related contents.
Guidelines for serving elderly and disabled customers
Employees in the Bank's branch network have special guidelines for serving elderly and/or disabled customers.
Our adapted services
You can talk to us through a Spanish or American sign language interpreter, or talk to us live through our video call service where you can either use sign language or the chat function.
We have a key card in Braille for people with visual impairments. To order one, call us on902 13 23 13(or34 91 657 88 00if you're calling from abroad). The lines are open Monday to Saturday, from 8.00 hours to 22.00 hours.
Keyboard authorisation of transactions
Transactions are authorised with a signature. We’ve added the option of entering a series of coordinates using the keyboard for the visually impaired. You can change how you authorise transactions at any time.