ACCESSIBILITY

A bank for everyone.

Committed to accessibility

For more than a decade, our goal has been to provide accessible services for all of our customers, irrespective of ability and the channel used to communicate with us.

Our adapted services

Physical barriers

People with reduced mobility can now access 99% of Bankinter's commercial branches.

Bankinter was the first Spanish financial institution to be awarded the universal accessibility certificate according to the UNE 170001-2 standard for our headquarters in Castellana 29, as well as in 8 other branches.

Find out where the accessible branches are

See Terms and conditions Terms and conditions

Limits on issuance and request for orders:

Maximum amount per transaction sent
€1,000
Minimum amount per transaction sent
€0.50
Maximum amount sent per day/month
Unlimited
Maximum number of transactions sent per day/month
Unlimited
Maximum number of requests for money issued per month
150 transactions per tax ID number
Duration of the delivery pending to a non-customer
2 days
Duration of a pending request to a non-customer
7 days

Limits for receipt of orders:

Maximum amount per transaction received
€1,000
Minimum amount per transaction received
€0.50
Maximum amount received per day
€2,000 per tax ID number (NIF)
Maximum number of transactions received per day
40 transactions per tax ID number
Maximum number of transactions received per month
60 transactions per tax ID number

Order issue fees:

Number of transactions issued per month
€0 from 1 to 10 transactions
Number of transactions issued per month
€1.00 from 11 to 20 transactions
Number of transactions issued per month
€1.50 more than 21 transactions

Fee for request and receipt of orders:

Number of transactions issued per month
€0, irrespective of the transactions received

See FAQs FAQs

Can I send funds to anyone?

Yes, if you send funds to, or request funds from, a person who is not registered, a message will be sent to their mobile; if they register with any of the entities participating in the system within two days, the money will be sent. If they do not, it is cancelled.

If I am a customer of two banks, can I choose which bank I make the payment through?

You choose the bank when you register for the service, and payments will always be made through the account linked at that time.

If I have two mobile phone numbers, can I associate each one with a different bank?

Yes. A person can register two or more mobile phones, one with each bank, associating each mobile to a different account in each bank, enabling the user to issue, request and receive payments in different banks.

Can I send funds to a person who lives outside Spain using an international mobile?

No. At present, the service only works at the national level and exclusively with participating Spanish banks.

Can I change my entity to receive payments?

Yes. If you are registered with another entity and would like to change your Bizum billing account to your Bankinter account, you just have to order this. Bankinter will process the portability at no charge.

Can I send myself funds between accounts in the same bank?

Yes, as long as the receiving account is the one associated with the system registration.

What happens if an account has two or more holders?

Nothing. Several owners can use the same account; however, each owner must associate their mobile number and tax ID number (NIF) with it.

Bankinter has the solution

We’re here to answer your banking queries and provide you with technical support.

More information
902 365 563
ATMs and branches