Accessible Bankinter
A Bank for All
Bankinter welcomes everyone, regardless of their abilities, integrating them into the Bank's daily operations and removing any barriers that may hinder access. Since 2005, with our project “A bank for all”, we identify people with disabilities as priority stakeholders. Our goal is to provide all channels with the highest level of accessibility, eliminating physical, technological and cognitive barriers and incorporating disability into the Bank's value chain.
Do you have a disability and need our help?
Through the development of remote channels and the implementation of advanced technologies, we seek to offer a service that is accessible to any customer, anywhere.
We are committed to achieving the highest accessibility standards in order to meet Level AA criteria and continually improve the usability of our digital products.
Digital web asset
The scope of all of the above includes the website https://www.bankinter.com/banca/inicio, except for embedded content from external domains. However, Bankinter and its third-party providers are actively committed to improving the accessibility of external content included on the website, with the aim of ensuring the most inclusive digital experience possible.
Accessibility status
Currently, this digital asset is aligned with the latest version of the UNE-EN 301 549 standard. Despite Bankinter's efforts, some pages may contain occasional breaches of the standard's requirements. If you have any difficulties, please contact us through the channels indicated in this section.
Bankinter is implementing a continuous improvement plan to achieve an optimal level of accessibility that is sustainable over time, eliminating barriers to use. We are committed to making the necessary adaptations to ensure full compliance with digital accessibility requirements.
Criteria Adopted
The Bank's adaptation to accessibility needs has been carried out in compliance with the provisions of Law 11/2023 of 8 May on the accessibility of certain products and services, to eliminate physical, sensory and cognitive barriers that could limit the full participation of all users.
The Bank observes the most demanding standards in terms of universal accessibility, implementing the UNE-EN 301549:2019 standard to comply with web accessibility requirements and enhance the digital accessibility of its website https://www.bankinter.com/banca/inicio.
The features implemented to improve content accessibility include the following:
1.1.1 Non-textual content: A thorough review of all significant images is currently under way to ensure that they have appropriate alternative (alt) text, therefore enabling access to the visual information for people with visual impairments.
1.2.3 Audio description or alternative media (recorded): The Bank is currently exploring the possibility of implementing accessible alternative media for recorded multimedia content so that audio information is also reflected through audio descriptions or descriptive transcripts.
1.3.1 Information and relationships: Structural elements (labels, headings, lists and field groupings) are currently being audited to ensure that visual relationships are reflected semantically in the code, facilitating screen reader navigation.
1.4.1 Use of colour: Additional visual cues (such as underlining and icons) are being included to reinforce the identification of links and key elements that were previously distinguished only by colour.
2.1.1 Keyboard: The development team is adapting all interactive components to ensure full keyboard functionality, allowing mouse-free navigation.
2.4.4 Purpose of links (in context): The wording of link texts is being strengthened to make them more self-descriptive, avoiding ambiguities such as “see more” and “click here” so that their function can be understood out of context.
3.2.2 Reception of inputs: Forms are currently being audited to prevent unexpected context switches when selecting or editing fields, thereby ensuring that all actions involving transitions are communicated to the user in advance.
4.1.2 Name, function and value: Work is under way to improve the semantic accessibility of all custom components, ensuring they correctly convey their role, status and value for assistive technologies.
1.2.5 Audio description (recorded): Accessible versions of the informational videos are currently being prepared, including audio descriptions that are either integrated or available as an activatable alternative track.
1.3.5 Identification of the purpose of the input: Autofill attributes are being added to form fields to facilitate automatic completion and improve the user experience, especially in mobile contexts or for users with cognitive difficulties.
1.4.10 Text adjustment: All designs are being validated to ensure that content adapts correctly to resizing on 320px wide screens without horizontal scrolling, respecting full reflow.
2.4.6 Headings and labels: A clear and logical hierarchy is being implemented in page headers to avoid empty headers or level breaks that could impede structured navigation for screen readers.
2.4.11 Visible focus: All interactive elements are being reviewed to ensure that keyboard focus is always visible through clear, contrasting styles, making keyboard navigation easier to follow.
2.5.8 Target size: The size of clickable areas (buttons, icons, links) is being adapted to meet the recommended minimum of 24x24 pixels or to provide sufficient margin, improving accessibility on touch devices.
3.1.2 Language of the parts: Lang attributes are being added to content fragments that are in a language other than the primary language, ensuring correct pronunciation by multilingual screen readers.
3.3.3 Suggestions for errors: Error messages on forms are being improved to include clear suggestions that guide the user on how to correct the detected error, creating a more accessible and intuitive experience.
4.1.3 Status messages: Work is under way to properly implement ARIA roles so that that all dynamic messages (such as confirmations and alerts) are detectable by assistive technologies without requiring additional interaction.
Preparation of this section
This information was prepared on 04.04.2025.
The method used to prepare it was a manual review, based on the requirements of the UNE-EN 301 549 standard, carried out by Everycode S.L. on 20.01.2025.
Everycode S.L. is accredited by ENAC (National Accreditation Entity) according to the requirements set out in the ISO/IEC 17020 standard for website and mobile application inspection activities under the UNE-EN 301 549 standard.
Last revised: 04.04.2025
Bankinter Mobile Android
The scope of the foregoing includes the Bankinter Mobile Application in its Android version, excluding embedded contents from external domains. However, Bankinter and its third-party providers are actively committed to improving the accessibility of external content included in its Digital Asset, with the aim of ensuring the most inclusive digital experience possible.
Accessibility status
Currently, this digital asset is aligned with the latest version of the EN 301 549 standard. Despite Bankinter’s best efforts, some pages may occasionally fail to comply with the requirements set out in the standard. If you have any difficulties, please contact us through the channels indicated in this section.
Bankinter is implementing a continuous improvement plan to achieve full compliance within the timeframe established by current legislation. We are committed to making the necessary adaptations to ensure full compliance with digital accessibility requirements.
Criteria adopted
The Bank's adaptation to accessibility needs has been carried out in compliance with the provisions of Law 11/2023 of 8 May on the accessibility of certain products and services, to eliminate physical, sensory and cognitive barriers that could limit the full participation of all users.
The Bank likewise observes the most demanding standards in terms of universal accessibility, implementing the UNE-EN 301549:2019 standard to comply with digital accessibility of its Bankinter Mobile Application for Android. The features implemented to improve content accessibility include the following:
- (11.1.3.1.1) The information, structure and relationships and screens are determined by software or have an alternative such as text.
- (11.1.3.4) Software improvements are being made to properly adapt to the device orientation, maintaining usability both vertically and horizontally. This check is always performed, regardless of the type of feature.
- (11.1.4.1) Ensure that no screen uses colour as the only visual means to transmit information, indicate an action, trigger a response or distinguish a visual element.
- (11.1.4.3) On all screens, the visual presentation of text and images of text has a contrast ratio of at least 4.5:1.
- (11.1.4.10) Work is being done to have the software automatically reorganise content as text size increases, without requiring unnecessary horizontal or vertical scrolling. This requirement applies with slight differences depending on the type of interface.
- (11.1.4.11) The visual presentation of the following elements has a contrast ratio of at least 3:1 with respect to the adjacent colours.
- (11.2.1.1.1) Check that all elements on the displays receive keyboard focus.
- (11.2.4.4) Review the purpose of each link, avoid determining it by the link text alone or by the link text plus the link context determined by software, unless the purpose of the link is ambiguous for general users.
- (11.2.5.3.1) Check the consistency of the labels that accompany the controls.
- (11.3.3.3) Whenever an input error is automatically detected and suggestions for correction are available, present the suggestions to the user, unless doing so would compromise the security or purpose of the content.
- (11.4.1.2.1) Review user interface components such as form elements, links and scripted components that follow the structure recommended by accessibility guidelines.
- (11.4.1.3.1) Check whether status messages are determined programmatically through functions or properties.
- (11.5.2.5) Facilitate the use of assistive product software to determine the function, states, limits, names or descriptions of any user interface element.
- (11.5.2.8) Accessibility services can determine the relationship of user interface elements that act as labels for another element or are tagged by another element.
- (12.1.1) The product documentation lists or explains all available accessibility features.
- (12.1.2) Product documentation can be fully available in accessible formats
Preparation of this section
This information was prepared on 15 April 2025.
The method used to prepare it was a manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 26 January 2025.
Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Entity) according to the requirements set forth in ISO/IEC 17020, for website and mobile application inspection activities under the EN 301 549 standard.
Last revised: 15.04.2025
Bankinter Mobile iOS
The scope of the foregoing includes the Personal Banking App in its iOS version, excluding embedded contents from external domains. However, Bankinter and its third-party providers are actively committed to improving the accessibility of external content included in its Digital Asset, with the aim of ensuring the most inclusive digital experience possible.
Accessibility status
Currently, this digital asset is aligned with the latest version of the EN 301 549 standard. Despite Bankinter’s best efforts, some pages may occasionally fail to comply with the requirements set out in the standard. If you have any difficulties, please contact us through the channels indicated in this section.
Bankinter is implementing a continuous improvement plan to achieve full compliance within the timeframe established by current legislation. We are committed to making the necessary adaptations to ensure full compliance with digital accessibility requirements.
Criteria adopted
The Bank's adaptation to accessibility needs has been carried out in compliance with the provisions of Law 11/2023 of 8 May on the accessibility of certain products and services, to eliminate physical, sensory and cognitive barriers that could limit the full participation of all users.
The Bank likewise observes the most demanding standards in terms of universal accessibility, implementing the UNE-EN 301549:2019 standard to comply with digital accessibility of its Bankinter Mobile application for iOS. The features implemented to improve content accessibility include the following:
- (5.5.2) Checked that when ICTs have actionable elements, they must provide a means that does not require eyesight to detect each actionable element without having to perform the action associated with the actionable element.
- (11.1.1.1.1) Check that all images are labelled or have a text alternative that matches the purpose of the image.
- (11.1.3.1.1) The information, structure and relationships and screens are determined by software or have an alternative such as text.
- (11.1.3.4) Software improvements are being made to properly adapt to the device orientation, maintaining usability both vertically and horizontally. This check is always performed, regardless of the type of feature.
- (11.1.4.1) Ensure that no screen uses colour as the only visual means to transmit information, indicate an action, trigger a response or distinguish a visual element.
- (11.1.4.3) On all screens, the visual presentation of text and images of text has a contrast ratio of at least 4.5:1.
- (11.1.4.4.1) Provide the ability to resize texts up to 200 percent without loss of content or functionality.
- (11.1.4.10) Work is being done to have the software automatically reorganise content as text size increases, without requiring unnecessary horizontal or vertical scrolling. This requirement applies with slight differences depending on the type of interface.
- (11.1.4.11) The visual presentation of the following elements has a contrast ratio of at least 3:1 with respect to the adjacent colours.
- (11.1.4.12) Within texts, it is possible to override the specified text spacing.
- (11.2.2.1) Any time limitations present in the App can be stopped, adjusted or extended.
- (11.2.5.3.1) Check the consistency of the labels that accompany the controls.
- (11.3.3.3) Whenever an input error is automatically detected and suggestions for correction are available, present the suggestions to the user, unless doing so would compromise the security or purpose of the content.
- (11.4.1.2.1) Review user interface components such as form elements, links and scripted components that follow the structure recommended by accessibility guidelines.
- (11.4.1.3.1) Check whether status messages are determined programmatically through functions or properties.
- (11.5.2.5) Facilitate the use of assistive product software to determine the function, states, limits, names or descriptions of any user interface element.
- (11.5.2.8) Accessibility services can determine the relationship of user interface elements that act as labels for another element or are tagged by another element.
- (11.5.2.10) Enable assistive product software to determine all content, attributes and limit of the text shown on the screen.
- (11.7) Check that user interfaces always follow user preferences regarding measurement units, colour, contrast, font type and/or size and platform focus cursor.
- (12.1.2) Product documentation can be fully available in accessible formats.
Preparation of this section
This information was prepared on 15 April 2025.
The method used to prepare it was a manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 26 January 2025.
Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Entity) according to the requirements set forth in ISO/IEC 17020, for website and mobile application inspection activities under the EN 301 549 standard.
Last revised: 15.04.2025
To achieve the accessibility standards and comply with level AA, we have implemented the Service for Integrated Digital Accessibility (SIA) through which we are developing comprehensive corrective measures, including specialised training for our teams, systems for evaluating and continuously improving accessibility, and proactive actions on both our websites and our mobile applications, all with the ultimate goal of ensuring a truly universal and inclusive digital experience.
This system consists of the following actions:
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Initial audit
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Remediation of non-conformities
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Incremental audit
Breaking down barriers
We offer personalised in-branch attention by our staff, who have received specific training to deliver an inclusive and accessible service, an adapted space and support tools to offer communication alternatives.
Bankinter has implemented a Universal Accessibility Management System (UAMS) with a clear commitment to providing all people who interact with Bankinter with facilities and resources allowing them to access its services in an accessible environment, regardless of their abilities.
This system has been certified according to the AENOR UNE 170001 Universal Accessibility Standard
More and more of our branches and buildings are also being certified. Moreover, our Real Estate Department's Works Manual now includes accessibility criteria to ensure that all new construction and renovation projects of the branch network include these criteria.
Bankinter works closely with institutions and collectives
Clarity of information
We continue to improve our documents by adapting them to an accessible format so they are compatible with assistive technology, such as screen readers. In addition, we are also striving to make information even more understandable by including simpler texts and offering tools to aid understanding.
Our website contains several sections aimed at helping users understand our services better:
Financial Resources: Extra content on Bankinter products Digital brochures | Bankinter, Frequently asked questions about our financial products | FAQs Economic Dictionary | Bankinter,You can find all our services:
Help or services for individuals | BankinterResponsible people management policy
Bankinter bases its people management policy on principles of equity, diversity, meritocratic growth, transparency and work-life balance, fostering the well-being and genuine engagement of employees through work-life balance, personal and professional development and health and safety measures, while promoting inclusion and diversity within the bank's workforce. These principles are enshrined in the internal rules and regulations governing all the practices and processes of people management at our company.
Employment and inclusivity
Bankinter has partnership agreements with various institutions, such as the Adecco Foundation, the Inserta Forum of the ONCE Foundation, the Eurofirms Foundation and the Integra Foundation, which have allowed us to make progress in including people with disabilities in our workforce. In addition, the initiatives of the corporate volunteer programme include training activities aimed at facilitating the employment of older people, people with disabilities and those at risk of social exclusion.
Guidelines for serving elderly and disabled customers
The Bank's Customer Service Protocol includes all the necessary instructions to provide an optimal, quality service to these people. In addition, employees are offered training on accessibility and can refer to a manual for assisting people with disabilities in banking services, which was compiled in partnership with the ONCE Foundation.
Training for financial integration
In order to help older adults and people at risk understand and navigate the financial world, the Bank implements financial education programmes to facilitate their employment and minimise their dependency, fostering their self-reliance. One of the actions carried out is training for deaf people in sign language, in partnership with the State Confederation for Deaf People (CNSE). You can see them under Accounts - Bankinter and CNSE.
Our adapted services
Keyboard authorisation of transactions
Content Keyboard authorisation of transactionsAccessible coordinates card
Content Accessible coordinates cardOther adapted services
Content Other adapted servicesWe also have accessible cards, both in physical and virtual format: Virtual cards | Bankinter