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Announcements and Rates

At Bankinter we like to speak clearly.

We provide you with all the available information about the banking services transparency and customer protection, binding offers of consumer credit and mortgage transactions, the customer ombudsman, and information for depositors.

Ver Information on the transparency of banking operations and customer protection Information on the transparency of banking operations and customer protection

Prevailing legislation

The transactions carried out by this bank are subject to the following provisions on transparency and customer protection:

  • Rule 8 of Banco de España Circular 8/1990, of 7 September (Official State Gazette of 20 September 1990), for the sole purpose of calculating the weighted average interest rates on transactions with the resident private sector in Spain denominated in euros.
  • Royal Decree 2606/1996, of 20 December, on the deposit guarantee funds of banks (Official State Gazette of 21 December 1996).
  • Legislative Royal Decree 1/2007, of 16 November, approving the amended text of the General Consumer and User Protection Act and other complementary laws (Official State Gazette of 30 November 2007).
  • Law 2/2009, of 31 March, regulating the contracting of loans or mortgage loans and brokerage services and the contracting of loan or credit agreements with consumers (Official State Gazette of 1 April 2009).
  • Order EHA/1665/2010, of 11 June, implementing articles 71 and 76 of Royal Decree 217/2008, of 15 February, on the legal framework for investment services companies and other entities that provide investment services, in relation to prices and standard contracts (Official State Gazette of 23 June 2010).
  • CNMV Circular 7/2011, of 12 December (Official State Gazette of 24 December 2011).
  • Law 16/2011, of 24 June, on consumer credit agreements (Official State Gazette of 25 June 2011).
  • Order EHA/2899/2011, of 28 October, on transparency and the protection of customers of banking services (Official State Gazette of 29 October 2011).
  • Royal Decree-Law 6/2012, of 9 March, on urgent measures for the protection of mortgage debtors without resources (Official State Gazette of 10 March 2012).
  • Banco de España Circular 5/2012, of 27 June, to banks and payment service providers, on the transparency of banking services and liability in the granting of loans (Official State Gazette of 6 July 2012).
  • Order ECC/2316/2015 of 4 November, relating to information obligations and the classification of financial products (Official State Gazette of 5 November 2015).
  • Law 3/2016 of 9 June, on the protection of the rights of consumers and users in the contracting of loans and mortgages (Official Gazette of the Autonomous Community of Andalusia of 16 June 2016).
  • Royal Decree Law 19/2017, of 24 November, on basic payment accounts, the transfer of payment accounts and the comparability of fees (Official State Gazette of 25 November 2017).
  • Delegated Regulation (EU) 2018/32 of the Commission of 28 September 2017, complementing Directive 2014/92/EU of the European Parliament.
  • Delegated Regulation (EU) 2018/33 of the Commission of 28 September 2017, complementing Directive 2014/92/EU of the European Parliament.
  • Delegated Regulation (EU) 2018/34 of the Commission of 28 September 2017, complementing Directive 2014/92/EU of the European Parliament.
  • Royal Decree Law 19/2018, of 23 November, on payment services (Official State Gazette of 24 November 2018).
  • Order ECE 228/2019, of 28 February 28, on basic payment accounts, procedures for the transfer of payment accounts and requirements for comparison websites (Official State Gazette of 5 March 2019).
  • Law 5/2019 of 15 March, regulating real estate credit agreements (Official State Gazette of 16 March 2019).
  • Royal Decree 164/2019, of 22 March, establishing a free regime of basic payment accounts for the benefit of people in vulnerable situations or at risk of financial exclusion (Official State Gazette of 3 April 2019).
  • Banco de España Circular 2/2019, of 29 March, on requirements for Information documents and statements and comparison websites for payment accounts, and amending Banco de España Circular 5/2012, of 27 June, (Official State Gazette of 4 April 2019).
  • Royal Decree 309/2019, of 26 April, partially implementing Law 5/2019 (Official State Gazette of 29 April 2019).
  • Order ECE 482/2019, of 26 April, modifying Order EHA 1718/2010 and Order 2899/2011 (Official State Gazette of 29 April 2019).
  • Regulation (EU) 2019/518 of the European Parliament and of the Council of 19 March 2019 amending Regulation (EC) No 924/2009 as regards certain charges on cross-border payments in the Union and currency conversion charges (OJEU of 29 March 2019).
  • Royal Decree-Law 8/2020, of 17 March, on extraordinary urgent measures to address the economic and social impact of Covid-19 (BOE of 18 March 2020). Arts. 7 to 16 ter and Second Temporary Provision.
  • Royal Decree-Law 11/2020, of 31 March, adopting supplementary urgent social and economic measures to deal with Covid-19 (BOE of 1 April 2020). Arts. 16 to 19 and 21 to 27.
  • Royal Decree-Law 15/2020, of 21 April, adopting urgent measures to support the economy and employment (BOE of 22 April 2020). 15th Additional Provision
  • Royal Decree-Law 19/2020, of 26 May, adopting supplementary measures in the agricultural, scientific, economic, employment and social security and tax areas to alleviate the effects of Covid-19 (BOE of 27 May 2020 ). Arts. 6 to 8 and First Temporary Provision
  • Bank of Spain Circular 4/2020, of 26 June, on advertising banking products and services (BOE of 15 July 2020).
  • Order ETD/699/2020, of 24 July, regulating revolving credit and amending Order ECO/697/2004, of 11 March, on the Risk Information Centre, Order EHA/1718/2010, of 11 June, on regulating and controlling the advertising of banking services and products and Order EHA/2899/2011, of 28 October, on transparency and protecting customers who use banking services (BOE of 27 June 2020).
  • Circular 2/2020, of 28 October, of the Spanish National Securities Market Commission, on advertising investment products and services (BOE of 13 November 2020).

Information for our customers

The following information will be available to the public at all times at all of our branches and on our website and will be sent to any customers who request it:

  • Interest rates and fees applicable to tacit overdrafts in current accounts and tacit overdrawing on credit accounts.
  • Quarterly information on the fees and interest rates usually applied to general banking services provided to customers.
  • Exchange rates and minimum purchase and maximum sales amounts, applied when the amount does not exceed €3,000, for the following:
    • Currency exchange: buying and selling currencies against the euro, over the counter or through foreign currency transfer orders.
    • Exchange of cash: purchase and sale of foreign currency against the euro.
  • Rates for the most common transactions determined by the CNMV.
  • Prospectuses for issuances and OPVs in which Bankinter is responsible for the placement or the financial service.
  • Prospectuses for the collective investment institutions marketed by the Bank.
  • Examples of standard contracts for the following:
    • Portfolio management
    • Securities deposits.

Customer Service Area

Bankinter has a Customer Service Area and a Customer and Investor Ombudsman. Bankinter provides the following channels to ensure the protection of its customers and users, and to help them deal with any issues that arise:

  • Bankinter Telephone Banking.
  • Customer Service Area:

    Avda. Bruselas 12 , Arroyo de la Vega, 28108 Alcobendas,
    Madrid Phone: 900 802 081 - Fax: 91 623 44 21

  • Customer and Investor Ombudsman:

    José Luis Gómez-Dégano y Ceballos-Zúñiga
    C/ Raimundo Fernández Villaverde 61, 8°derecha, 28003 Madrid
    Phone: 91 429 56 61 - Fax: 91 429 2319

  • If you are unhappy with the resolution, you can refer the matter to the Complaints Service of Banco de España. In the case of investment services, you can refer the matter to the CNMV, as per Rule Five of Circular 7/2013 of 25 September, by completing the following complaint form.

Ver Information about binding offers of consumer credit and mortgage transactions. Information about binding offers of consumer credit and mortgage transactions.

You are hereby informed of your right to request binding offers on transactions which are of interest to you and which are governed by Law 16/2011 of 24 June on consumer credit agreements, Law 2/94 on mortgage subrogation and modification, and Law 2899/2011 of 28 March on banking services transparency and customer protection.

Under the terms of the above legislation, these binding offers are provided free of charge.

Binding offers are valid for 14 calendar days. During this period, the Bank undertakes to fulfil the economic terms and conditions offered, except for exceptional causes for which the Bank is not responsible.

Ver Rights and obligations regarding payment services for consumers Rights and obligations regarding payment services for consumers

Ver Information for depositors Information for depositors

In compliance with the prevailing legislation, you can read and download the Depositor Information Document.

Annexe introduced by paragraph 17 of the first final provision of R.D. 1012/2015, of 6 November, implementing Law 11/2015, of 18 June, on the recovery and resolution of credit institutions and investment services companies, and amending Royal Decree 2606/1996 of 20 December on deposit guarantee funds for credit institutions.

Ver Exchange rates information Exchange rates information

FX

For transactions that involve a currency conversion, unless otherwise agreed by the parties, the exchange rate applied will be the rate published on the Bankinter website for the value date of the transaction. This rate will correspond to the WMR benchmark rate published by REUTERS at 2 p.m. on the day on which Bankinter publishes its rate, although the Bank may add a spread of up to 2.51%.