Accessible Bankinter
A Bank for All
Bankinter welcomes everyone, regardless of their abilities, integrating them into the Bank's daily operations and removing any barriers that may hinder access. Since 2005, with our project “A bank for all”, we identify people with disabilities as priority stakeholders. Our goal is to provide all channels with the highest level of accessibility, eliminating physical, technological and cognitive barriers and incorporating disability into the Bank's value chain.
Do you have a disability and need our help?
Through the development of remote channels and the implementation of advanced technologies, we seek to offer a service that is accessible to any customer, anywhere.
We are committed to achieving the highest accessibility standards in order to meet Level AA criteria and continually improve the usability of our digital products.
Bankinter Corporate
The scope of all of the above includes the website https://www.bankinter.com/empresas, except for embedded content from external domains. However, Bankinter and its third-party providers are actively committed to improving the accessibility of external content included on the website, with the aim of ensuring the most inclusive digital experience possible.
Accessibility status
Currently, this digital asset is aligned with the latest version of the EN 301 549 standard. Despite Bankinter’s best efforts, some pages may occasionally fail to comply with the requirements set out in the standard. If you have any difficulties, please contact us through the channels indicated in this section.
Bankinter is implementing a continuous improvement plan to achieve full compliance within the timeframe established by current legislation. We are committed to making the necessary adaptations to ensure full compliance with digital accessibility requirements.
Criteria adopted
The Bank's adaptation to accessibility needs has been carried out in compliance with the provisions of Law 11/2023 of 8 May on the accessibility of certain products and services, to eliminate physical, sensory and cognitive barriers that could limit the full participation of all users.
Likewise, the Bank observes the most demanding standards in terms of universal accessibility, applying, to comply with the web accessibility requirements, the UNE-EN 301549:2019 standard, to guarantee the digital accessibility of its website https://www.bankinter.com/empresas.
The features implemented to improve content accessibility include the following:
- (1.1.1) A thorough review of all significant images is currently under way to ensure that they have appropriate alternative (alt) text, therefore enabling access to the visual information for people with visual impairments.
- (1.2.3) The implementation of audio description or media alternative for all recorded videos is currently being assessed, ensuring that the visual content is accessible through other means.
- (1.3.1) Structural elements such as headers, field groupings, lists and tables are being audited to verify that visual relationships are also correctly reflected in the code.
- (1.4.1) Additional visual cues such as underlines, icons or explanatory text are being added to prevent colour from being the sole means of conveying information.
- (2.1.1) The development team is adapting all interactive components to ensure full keyboard functionality, allowing mouse-free navigation.
- (2.4.3) We are checking that the tab order is logical and consistent, allowing sequential navigation that does not alter the meaning or operation.
- (2.4.4) Link texts are being improved to make them more self-explanatory and understandable without additional context.
- (2.5.1) It is being evaluated that all gestures required by the site have simple alternatives accessible through a single point of contact or equivalent.
- (3.3.1) Validation mechanisms are being implemented that identify the errors made and point out the corresponding field by means of accessible text.
- (3.3.2) All forms are being reviewed to ensure that each field has a clear label or instruction as to its purpose.
- (4.1.2) Work is under way to improve the semantic accessibility of all custom components, ensuring that they correctly convey their role, state and value to assistive technologies.
- (1.2.5) Alternative versions of the videos with integrated audio description are being prepared, or a second channel is offered to enable their activation, increasing the accessibility of the audiovisual content.
- (1.3.5) Appropriate autocomplete attributes are being incorporated into forms to improve the user experience, especially on mobile devices or in assisted access contexts.
- (1.4.3) Automatic and manual tools are being used to check that the contrast between text and background meets the minimum requirements to ensure legibility.
- (1.4.10) All layouts are being validated to ensure that content adapts correctly to resize on small screens without the need for side scrolling.
- (2.4.6) A clear and logical hierarchy is being applied to headings and labels to facilitate understanding of content and structured navigation.
- (2.4.7) All interactive elements are being reviewed to ensure that keyboard focus is always visible using clear and contrasting styles.
- (2.4.11) Ensure when an item gets keyboard focus, it is at least partially visible.
- (2.5.7) In those cases where a functionality needs to be dragged with the mouse or finger, it should also be able to be done with a single click or touch.
- (2.5.8) Check that all buttons and interactive elements comply with the minimum characteristics defined in this criterion (measuring at least 24x24 CSS pixels, there is a larger alternative on the same page, they are within inline text or their shape and size are essential or imposed by the browser).
- (3.1.2) Lang attributes are being added to content fragments that are in a language other than the primary language, ensuring correct pronunciation by multilingual screen readers.
- (3.3.3) Error messages are being improved to include understandable suggestions to help correct the bug detected by the user.
- (4.1.3) The use of ARIA roles and accessible attributes is being properly implemented so that dynamic messages (such as errors, confirmations or alerts) are detected and reported by screen readers.
Preparation of this section
This information was prepared on 8 April 2025.
The method used to prepare it was a manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 20 January 2025.
Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Entity) according to the requirements set forth in ISO/IEC 17020, for website and mobile application inspection activities under the EN 301 549 standard.
Last revised: 08/04/2025.
Bankinter Corporate for Android
The scope of the foregoing includes the Bankinter Corporate app for Android, excluding embedded contents from external domains. However, Bankinter and its third-party providers are actively committed to improving the accessibility of external content included in its Digital Asset, with the aim of ensuring the most inclusive digital experience possible.
Accessibility status
Currently, this digital asset is aligned with the latest version of the EN 301 549 standard. Despite Bankinter’s best efforts, some pages may occasionally fail to comply with the requirements set out in the standard. If you have any difficulties, please contact us through the channels indicated in this section.
Bankinter is implementing a continuous improvement plan to achieve full compliance within the timeframe established by current legislation. We are committed to making the necessary adaptations to ensure full compliance with digital accessibility requirements.
Criteria adopted
The Bank's adaptation to accessibility needs has been carried out in compliance with the provisions of Law 11/2023 of 8 May on the accessibility of certain products and services, to eliminate physical, sensory and cognitive barriers that could limit the full participation of all users.
The Bank likewise observes the most demanding standards in terms of universal accessibility, implementing the UNE-EN 301549:2019 standard to ensure the digital accessibility of its Bankinter Corporate app for Android.
The features implemented to improve content accessibility include the following:
- (11.1.3.1) The software is being progressively improved to ensure that the semantic structure (headings, lists, content regions) is correctly interpreted by assistive technologies. This requirement applies to both open and closed functionality, with procedures adapted to each case.
- (11.2.1.1) The software is being adjusted to ensure that all interactive elements can be fully keyboard operated. This requirement may involve various checks, depending on the open or closed nature of the functionality.
- (11.1.3.4) Software improvements are being made to properly adapt to the device orientation, maintaining usability both vertically and horizontally. This check is always performed, regardless of the type of feature.
- (11.1.4.4) The software is undergoing a visual and structural redesign to allow text resizing up to 200% without loss of information or functionality. This requirement is assessed differently for open or closed functionality software.
- (11.1.4.10) Work is being done to have the software automatically reorganise content as text size increases, without requiring unnecessary horizontal or vertical scrolling. This requirement applies with slight differences depending on the type of interface.
- (11.4.1.2) The software is being thoroughly reviewed to ensure that all interface elements have an accessible name, properly defined function, and clear transmission of status or values. This criterion applies to open functionalities and is adapted for closed environments.
- (11.4.1.3) Mechanisms are being implemented in the software so that dynamic messages are correctly announced by the screen readers. This includes statuses such as errors, confirmations or automatic changes, for specific use in open environments.
Preparation of this section
This information was prepared on 30 June 2025.
The method used to prepare it was a manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 30 June 2025.
Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Entity) according to the requirements set forth in ISO/IEC 17020, for website and mobile application inspection activities under the EN 301 549 standard.
Last revised: 30/06/2025.
Bankinter Corporate iOS
The scope of the foregoing includes the Corporate Banking App in its iOS version, excluding embedded contents from external domains. However, Bankinter and its third-party providers are actively committed to improving the accessibility of external content included in its Digital Asset, with the aim of ensuring the most inclusive digital experience possible.
Accessibility status
Currently, this digital asset is aligned with the latest version of the EN 301 549 standard. Despite Bankinter’s best efforts, some pages may occasionally fail to comply with the requirements set out in the standard. If you have any difficulties, please contact us through the channels indicated in this section.
Bankinter is implementing a continuous improvement plan to achieve full compliance within the timeframe established by current legislation. We are committed to making the necessary adaptations to ensure full compliance with digital accessibility requirements.
Criteria adopted
The Bank's adaptation to accessibility needs has been carried out in compliance with the provisions of Law 11/2023 of 8 May on the accessibility of certain products and services, to eliminate physical, sensory and cognitive barriers that could limit the full participation of all users.
The Bank likewise observes the most demanding standards in terms of universal accessibility, implementing the UNE-EN 301549:2019 standard to ensure the digital accessibility of its Bankinter Corporate app for iOS.
The features implemented to improve content accessibility include the following:
- (5.5.2) Checked that when ICTs have actionable elements, they must provide a means that does not require eyesight to detect each actionable element without having to perform the action associated with the actionable element.
- (11.1.3.1.1) The information, structure and relationships and screens are determined by software or have an alternative such as text.
- (11.1.3.4) Software improvements are being made to properly adapt to the device orientation, maintaining usability both vertically and horizontally. This check is always performed, regardless of the type of feature.
- (11.1.4.4.1) Provide the ability to resize texts up to 200 percent without loss of content or functionality.
- (11.1.4.10) Work is being done to have the software automatically reorganise content as text size increases, without requiring unnecessary horizontal or vertical scrolling. This requirement applies with slight differences depending on the type of interface.
- (11.1.4.11) The visual presentation of the following elements has a contrast ratio of at least 3:1 with respect to the adjacent colours.
- (11.1.4.12) Within texts, it is possible to override the specified text spacing.
- (11.2.1.1.1) Check that all elements on the displays receive keyboard focus.
- (11.2.4.6) Provide headers or control names with a description of their purpose that is sufficiently descriptive.
- (11.2.5.1) Avoid having transactions that require gestures or multipoint selection to perform.
- (11.3.1.1.1.1) Correctly configure the default language used on the screen.
- (11.4.1.2.1) Review user interface components such as form elements, links and scripted components that follow the structure recommended by accessibility guidelines.
- (11.5.2.5) Facilitate the use of assistive product software to determine the function, states, limits, names or descriptions of any user interface element.
- (11.5.2.8) Accessibility services can determine the relationship of user interface elements that act as labels for another element or are tagged by another element.
- (11.5.2.10) Enable assistive product software to determine all content, attributes and limit of the text shown on the screen.
- (11.7) Check that user interfaces always follow user preferences regarding measurement units, colour, contrast, font type and/or size and platform focus cursor.
- (12.1.1) The product documentation lists or explains all available accessibility features.
- (12.2.2) Support services provide all the information on accessibility features included in the product documentation.
- (12.2.3) The support services can be tailored to the communication needs of users with disabilities.
- (12.2.4) Documentation provided by support services should be in an accessible format.
Preparation of this section
This information was prepared on 15 April 2025.
The method used to prepare it was a manual review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 9 April 2025.
Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Entity) according to the requirements set forth in ISO/IEC 17020, for website and mobile application inspection activities under the EN 301 549 standard.
Last revised: 15/04/2025.
To achieve the accessibility standards and comply with level AA, we have implemented the Service for Integrated Digital Accessibility (SIA) through which we are developing comprehensive corrective measures, including specialised training for our teams, systems for evaluating and continuously improving accessibility, and proactive actions on both our websites and our mobile applications, all with the ultimate goal of ensuring a truly universal and inclusive digital experience.
This system consists of the following actions:
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Initial audit
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Remediation of non-conformities
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Incremental audit
Breaking down barriers
We offer personalised in-branch attention by our staff, who have received specific training to deliver inclusive and accessible treatment, an adapted space, and support tools to offer communication alternatives.
Bankinter has implemented a Universal Accessibility Management System (UAMS), with a clear commitment to providing all people who interact with Bankinter with facilities and resources allowing them to access its services in an accessible environment, regardless of their abilities.
This system has been certified according to the AENOR UNE 170001 Universal Accessibility Standard.
More and more of our branches and buildings are also being certified. Moreover, our Real Estate Department's Works Manual now includes accessibility criteria to guarantee that all new construction and renovation projects of the branch network include these criteria.
Bankinter works closely with institutions and collectives
Clarity of information
We continue to improve our documents by adapting them to an accessible format so they are compatible with assistive technology, such as screen readers. In addition, we are also striving to make information even more understandable by including simpler texts and offering tools to aid understanding.
Our website contains several sections aimed at helping users understand our services better:
Financial Resources: Extra content on Bankinter products Digital brochures | Bankinter, Frequently asked questions about our financial products | FAQs Economic Dictionary | Bankinter,You can find all our services:
Help or services for individuals | BankinterResponsible people management policy
Bankinter bases its people management policy on principles of equity, diversity, meritocratic growth, transparency and work-life balance, fostering the well-being and genuine engagement of employees through work-life balance, personal and professional development and health and safety measures, while promoting inclusion and diversity within the bank's workforce. These principles are enshrined in the internal rules and regulations governing all the practices and processes of people management at our company.
Employment and inclusivity
Bankinter has partnership agreements with various institutions, such as the Adecco Foundation, the Inserta Forum of the ONCE Foundation, the Eurofirms Foundation and the Integra Foundation, which have allowed us to make progress in including people with disabilities in our workforce. In addition, the initiatives of the corporate volunteer programme include training activities aimed at facilitating the employment of older people, people with disabilities and those at risk of social exclusion.
Guidelines for serving elderly and disabled customers
The Bank's Customer Service Protocol includes all the necessary instructions to provide an optimal, quality service to these people. In addition, employees are offered training on accessibility and can refer to a manual for assisting people with disabilities in banking services, which was compiled in partnership with the ONCE Foundation.
Training for financial integration
In order to help older adults and people at risk understand and navigate the financial world, the Bank implements financial education programmes to facilitate their employment and minimise their dependency, fostering their self-reliance. One of the actions carried out is training for deaf people in sign language, in partnership with the State Confederation for Deaf People (CNSE). You can see them under Accounts - Bankinter and CNSE.
Our adapted services
Keyboard authorisation of transactions
Content Keyboard authorisation of transactionsAccessible coordinates card
Content Accessible coordinates cardBusiness hours:
Monday to Thursday from 08.00 to 18.00 (mainland time).
Friday from 08.00 to 17.00 (mainland time).
August business hours:
Monday to Friday from 08.00 to 15.00 (mainland time).
Other adapted services
Content Other adapted servicesWe also have accessible cards, in both physical and virtual format: Virtual cards.