Urgent action FAQ
Urgent action
Has your credit or debit card been stolen? Are you experiencing fraud? Do you need to reactivate your passwords? We resolve all the matters that require urgent action.
How do I get a PIN reminder or activate, deactivate or duplicate my credit card?
See How do I get a PIN reminder or activate, deactivate or duplicate my credit card?
How do I request a new coordinates card?
See How do I request a new coordinates card?
How do I return a bill or cancel a direct debit?
See How do I return a bill or cancel a direct debit?
How do I request or reset my password?
See How do I request or reset my password?
How do I identify fraud?
See How do I identify fraud?
How should I report attempted fraud or scams?
See How should I report attempted fraud or scams?
How do I retrieve my Personal Access Code (PAC)?
See How do I retrieve my Personal Access Code (PAC)?