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Submit a complaint

If you want to make a complaint or file a financial claim regarding any aspect covered in the Bankinter regulation, please visit the customer service area.

Legal notice about complaints and claims - PDF (117.01KB)
Complete Customer Service Regulation - PDF (70.08 KB)

If you have a complaint about our service or want to submit a financial claim under the terms and conditions of the regulation, there are several ways you can do this:

Over the phone:
By calling the Customer Service Area: 900 80 20 81.
Lines are open from Monday to Thursday from 08.00 to 17.00, and on Fridays from 08.00 to 15.00 (Spanish mainland time).

In writing
To the following address:
Customer Service Area
14 Avda. de Bruselas, 28108 Alcobendas, Madrid.

By email:
incidencias_sac.bankinter@bankinter.es
Send complaint to Customer Service Area (SAC)
Send financial claim to Customer Service Area (SAC)

You can also contact the customer ombudsman
José Luis Gómez-Dégano y Ceballos-Zúñiga
C/ Raimundo Fernández Villaverde 61-8º Dcha.
28003 Madrid.
Fax: 91 429 23 19.

Customer ombudsman regulation - PDF (40 KB)

If you are not satisfied with the resolution, or if no resolution is issued within a period of two months, you may contact the complaints or claims departments of the following institutions:

You must exhaust the official channels of the Bankinter Customer Care Service or, where applicable, the Customer Ombudsman, before submitting a complaint or claim to the Bank of Spain, the National Securities Market Commission (CNMV) or the Directorate-General for Insurance and Pension Funds. Online alternative dispute resolution: Pursuant to EU Regulation No 524/2013 of 21 May 2013 on the online settlement of consumer disputes, the Bank has created a single point of access for consumers and businesses for the out-of-court settlement of contractual disputes arising out of contracts of sale or the provision of services concluded online.
Online alternative dispute resolution: Pursuant to EU Regulation No 524/2013 of 21 May 2013 on the online settlement of consumer disputes, the Bank has created a single point of access for consumers and businesses for the out-of-court settlement of contractual disputes arising out of contracts of sale or the provision of services concluded online.