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Submit a complaint

If you want to make a complaint or file a financial claim regarding any aspect covered in the Bankinter regulation, please visit the customer service area.

If you have a complaint about our service or want to submit a financial claim under the terms and conditions of the regulation, there are several ways you can do this. The response from SAC will be sent to your usual communication channel and to the email address provided:

By form

If you are a customer of Bankinter, please use the forms below:

Send complaint to Customer Service Area (SAC)

Send financial claim to Customer Service Area (SAC)

If you aren't a customer of Bankinter:

Send complaint or financial claim to the Customer Service Area (SAC)

By telephone

By calling the Customer Service Area: 900 80 20 81.

Lines are open from Monday to Thursday from 08.00 to 17.00, and on Fridays from 08.00 to 15.00 (Spanish mainland time).

By letter

To the following address:

Customer service department

C/ Pico de San Pedro 1, 28760 Tres Cantos, Madrid.

Deadlines for replies (from the time of receipt by the entity)

Services for Filing Complaints with Supervisory Bodies

Once you have filed a complaint with the Customer Service department, you can contact the complaint services of the relevant financial supervisors if you are not satisfied with the response or if more than one month has passed and you have not received a response. In the case of payment services, the waiting period for a response is 15 business days.

The Customer Service department must be contacted first before proceeding to file complaints and claims with the claims services of Banco de España, the Spanish National Securities Market Commission or the Directorate General for Insurance and Pension Funds.