How do I get a PIN reminder or activate, deactivate or duplicate my credit card?

How do I retrieve the PIN for my debit or credit card?

Both in Mobile and Web Banking: On the “Global position” screen, select the card for which you've forgotten the PIN. Next, go to the 'Options' menu and select 'Check/Retrieve PIN'.

How can I activate my card?

Both in Mobile and Web Banking: On the “Global position” screen, select the card you want to activate. Click “Options/Configure/Activate card”.

How do I temporarily disable or block a card?

Both in Mobile and Web Banking: On the “Global position” screen, select the card you want to disable/block. Next, go to the 'Options' menu and select 'Settings/Turn off or block card permanently'.

How do I request a duplicate card?

Both in Mobile and Web Banking: On the “Global position” screen, select the card for which you want a duplicate. Next, in the Options menu, select Online Banking->Request duplicate. Once you request a duplicate, your card will be blocked and we will send you a new (deactivated) card by regular mail to your home address.

Remember that this information is only for cards associated with Bankinter accounts. On the other hand, if your card is from Bankintercard (Fracciona card, Viajes card or Supermercados cardional Card, Travel Card or Supermercados card), check the FAQs at https://www.bankinterconsumerfinance.com/financiacion/tarjetas/preguntas-frecuentes