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How do I request or reset my password?

  • You can do this through Mobile Banking, on the first login screen on the app by tapping “Reset passwords”. You can also request or reset them on the website by clicking “Customer login/Reset or request passwords”.
  • The system will ask you for your ID number and the last four digits of your mobile phone number.
  • We'll send a security code by SMS to your phone to confirm the transaction.
  • Once you enter the security code, your new password will appear on your phone or computer screen and you'll get another SMS with your username.
  • The first time you log in, the system will prompt you to change your password and, optionally, your username.

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