How do I add my Bankinter card to a mobile payment app or wallet?
You can do this through our mobile banking app and website, and through your mobile payment app or wallet.
We explain the steps to follow in each case.
How do I add my cards through the Bankinter App?
- The first thing you should do is make sure the mobile payment app (wallet) you plan to use is already installed.
- Next, open the Bankinter app and select the card you want to add to your wallet.
If this card has already been added to a wallet, you will see one of the following messages:
- “Card added to Apple Wallet”.
- “Card added to Samsung Pay”.
- “Card added to Google Pay”.
If the card hasn't already been added to a wallet, you will see the option:
“Add to…” , which, depending on your device, may be:
- “Add to Apple Wallet”, if you have an iPhone.
- “Add to Samsung Pay”, if you have a Samsung. If your card is an EVO card, you won't be able to add it to Samsung Pay yet.
- “Add to Google Pay”, in all other cases.
- Tap on “Add to …” and you'll receive an SMS with an OTP (One Time Password) on the phone you have set up to receive this type of notification.
- Once you have entered the OTP, you must accept the terms of service. The app for your chosen wallet will then open so you can verify the card you are adding.
- Lastly, you'll receive a notification confirming that your card is now available in your wallet and can be used to pay right away.
Common problems
Your phone may be locked, the SMS may be marked as Spam, or you may not have any phone numbers set up to receive SMS notifications.
This is because the card is turned off or you don't have any mobile payment apps (wallets) installed on your phone.
This error occurs when you already have another card in your wallet in the name of another Bankinter customer. You can't have cards in the names of different holders in a wallet. You will have to remove the card that isn't in your name, exit the wallet and then repeat the process with the card that is in your name.
If you're trying to add a minor's card, you should know that you can't do this through the Bankinter app.
The correct process is to add it through the mobile payment app installed on the minor's device. You must have the physical card and your child must have read-only passwords and signed the GDPR.
Here we explain how to add it through the mobile payment app itself.
How do I add my cards through the Bankinter website?
Find out how to register your bank cards through the Bankinter app. All in 6 easy steps!
Choose the option “Transactions” and then “Mobile Payments”.
Now select the wallet to which you want to add your card and click on “SEND SMS”.
You'll receive a confirmation message that the SMS has been sent with the last digits of the phone number to which we sent the message.
When you receive the SMS, click on the link and the Bankinter app will open.
Once in the App, tap “ADD TO…”
Remember, if your card is an EVO card, you won't be able to add it to Samsung Pay for now.
We'll inform you of the features of the wallet you have chosen, and you will then have to accept the issuing entity's terms and conditions.
Next, you'll receive an SMS with a code that you have to enter to verify your identity and complete the transaction.
Once you have done that, your card will be ready to use for payments with your phone.
How do I add my cards through the mobile payment app or wallet itself?
To add a card directly through your installed wallet, follow these steps:
- Open the wallet app on your phone and tap the symbol +.
- Next, choose the option “Payment Card” and follow the on-screen instructions from the app itself.
Here are answers to some questions you may have during the process with each of the wallets:
Apple Pay
My card is from EVO. Can I still use it with Apple Pay?
Yes, you can continue to use it with Apple Pay as normal.
I get an error when registering company cards
If you are trying to add a business card, Apple Pay will send an activation code to the phone number your business has set up for “wallet security”.
You can check or edit it through bankinter.com/empresas. However, you can only do this if you have the authorisation passcodes.
Problems registering additional cards (beneficiary cards)
If your card is a beneficiary of another card, the primary cardholder will have to register their card in Apple Pay first.
If it's a corporate card, Apple Pay also requires the primary card to be registered first in Apple Pay. If that's not possible, you can sign the Apple Pay Contract through the “Mobile Payments” menu on the corporate website, where you'll find the card details.
Google Pay
My card is from EVO. Can I still use it with Google Pay?
Yes, you can continue to use it in Google Pay as normal.
What devices can I use Google Pay with?
With any device using Android Lollipop 5.0 or higher. Additionally, to make payments in physical stores, your device must be compatible with NFC (Near Field Communication) and you will need to activate it on your device.
If it's a corporate card, Apple Pay also requires the primary card to be registered first in Apple Pay. If that's not possible, you can sign the Apple Pay Contract through the “Mobile Payments” menu on the corporate website, where you'll find the card details.
Where can I use Google Pay?
You can pay with your phone at all stores that accept contactless payments and at those that have the Google Pay badge. You can also use it in all apps and online stores where you see the “Google Pay” button.
How do I set it up?
The first thing you have to do is download the app from Google Play Store. Next, simply add the cards you want to use this way. You can do this by taking a photo of the card or by entering the card number manually. Bankinter cards are compatible and already set up for Google Play, so you only have to confirm the details prompted by the app.
What if I lose my phone or it's stolen?
Google's Android Device Manager www.google.com/android/devicemanager will help you find, lock or erase your phone without having to block your cards. To locate your phone, type “Find my phone” in Google and a map of its whereabouts will pop up as well as the option of blocking or deleting the device data.
If I add my Bankinter cards to Google Pay, will the services and conditions change in any way?
No, not at all. All services and conditions are exactly the same as those of your physical cards. However, in order to use your card in Google Pay, you must accept Bankinter's Mobile Virtual Card Terms and Conditions for Google Pay. “”
Can I continue using the physical cards that I've added to Google Pay?
Yes, of course. Your cards will still be operational.
How safe is Google Pay?
Google Pay protects payment information with several layers of security, using one of the most advanced security infrastructures in the world.
How do I return an item purchased with Google Pay?
It's as simple as if you had paid with your physical card. The only difference is that instead of swiping your card again to cancel the payment, you just pass your phone over the terminal again to verify the refund. Remember to select the card you used to make the purchase. In some cases you may also be asked for the virtual account number or the physical card.
What's the virtual account number and where can I find it?
For each payment you make, a unique virtual number is assigned to your card details, so your complete card data are never shared with the store. You'll find the last four or five digits of your virtual account under “Card details” or “Transaction details”.
What do I need my virtual account number for?
Some stores may ask you for your virtual account number if you want to return an item purchased with Google Pay.
Samsung Pay
My card is from EVO. Can I still use it with Samsung Pay?
While the migration of EVO customers to Bankinter is under way, you can use it as normal. However, once the migration is complete, you won't be able to pay with it through Samsung Pay and will need to use another mobile payment app, such as Google Pay.
Can I add my EVO card to Samsung Pay?
No, if your physical card is the one you had with EVO, you won't be able to add it to Samsung Pay for now.
What devices can I use Samsung Pay with?
You can find the complete and updated list of compatible phones and smartwatches here.
To make payments in physical stores, your phone must be compatible with NFC (Near Field Communication). If you need to activate NFC, you'll find it in your phone settings.
How many cards can I add?
Samsung Pay allows you to register up to ten cards.
Do I need an internet connection for Samsung Pay to work?
No, you only need an internet connection when you register your cards and to receive payment confirmation messages.
Where can I use Samsung Pay?
You can pay at all establishments and ATMs where you can use your cards through Contactless, even if you don't have coverage.
Can I make purchases online and through apps?
No, not at the moment. However, this feature will be included in future versions of Samsung Pay.
How safe is Samsung Pay?
Samsung Pay complies with the highest security standards in the market. To make any payment it is essential that you confirm the transaction through your digital fingerprint, iris recognition or PIN.
What's “tokenisation”?
“Tokenisation” consists in replacing sensitive card information with a unique code, called a “token”, for each transaction. This method allows you to increase payment security by protecting the most important information.
What if I lose my phone or it's stolen?
The Find My Mobile security system allows you to block and/or erase the entire content of your device. But, remember that with Samsung Pay it is not possible to make payments or access your card information without digital fingerprint, iris recognition or PIN.
What do I have to do if I lose my physical card?
In that case, as when your card expires and you receive a new one, you will have to add your new card to Samsung Pay.
When I add my Bankinter cards to Samsung Pay, will the services and conditions change?
No, not at all. Exactly the same services and conditions apply as with your physical cards. However, in order to use your card in Samsung Pay, you must accept Bankinter's “Mobile Virtual Card Terms and Conditions” for Samsung Pay.
Can I continue using the physical cards that I've added to Samsung Pay?
Yes, of course. Your cards will still be operational.
How do I return an item purchased with Samsung Pay?
In the same way as when you buy it. You just hold your device next to the reader, like you did when you paid.
How do I add a minor's card to a mobile payment app or wallet?
To register a card for a minor, they must meet the following requirements:
- Be the holder of a Mini Account.
- Have signed the GDPR and be registered for the OTP SMS service.
- Have read-only passwords.
- Not have a lock on the card.
- Have the card physically.
What steps do I follow to register a minor's card in the wallet?
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Registration of OTP (One Time Password) service via SMS
For the minor to receive the OTP via SMS, they must sign the GDPR by going to a bank branch or calling telephone banking on 91 657 8800.
-
Read-only passwords for the minor
Once the minor has activated the OTP service, you will have to request read-only passwords for them by logging in to bankinter.com as their guardian. You will find this option in:
- “Customise” → “Account Management”, filtering by “I am a guardian”.
- “Services” → “Account Management”, filtering by “I am a guardian”.
Next, select Assign/reset minor's passwords. We'll then show you the legal documentation for you to read and accept. Lastly, you'll receive a password on your phone that you must enter to authorise the transaction. You'll be able to see the passwords we've assigned to the minor on the screen. We'll also send you the minor's username via SMS.
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Registration of the minor's beneficiary card through the Bankinter website.
The minor will now be able to access the website/app in read-only mode. The first time they connect, the system will inform them they can change their password and username if they want to. Once the minor accesses the website, they will have to click on the dots that appear next to the card, then on “Mobile payments” and then on “Add”.
We'll send an SMS to the minor's phone with a link to click and then enter their username and password for the app/website.
Next, they will have to verify the card, for which they will receive a new SMS with a temporary password to enter on the screen they accessed after clicking the link in the previous SMS. Lastly, they simply need to tap on “Add to …” and the card will be ready to use immediately.
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Registration of the minor's card through the wallet itself
The minor will have to register the card physically, with the card on hand and accessing the chosen wallet and then following the on-screen instructions. They must be registered with OTP SMS and have the online banking credentials as outlined in steps 1 and 2.
Possible errors during the process
- The card is pending verification.
This usually occurs when the minor has tried to register the card without having signed the GDPR.
Once they have signed the GDPR, they will have to remove the card from the wallet and start the process again from the beginning.
- The card is registered but automatically cancelled seconds later.
There are usually two reasons for this:
- The most common one is that the card has already been added to the guardian's wallet. The solution is for the guardian to remove the card from their wallet and for the minor to add their own.
- The second reason is because Redsys has denied registration after detecting a potentially fraudulent device. The error that usually appears is “Card not added in” Apple Pay or “Unable to set up contactless payment” in Google Pay.
The most common reason for this error is having installed an app on the phone that doesn't come from Google Play or the App Store. To resolve this issue, we recommend removing the app from your phone and trying to add the card to the wallet again.
How do I add my virtual cards to a mobile payment app or wallet?
- You can add your frequently used virtual cards to your installed wallet the same way you add any of your physical cards.
- You won't be able to include virtual cards created from a Mastercard debit card, although we hope this feature will be available soon.
What is the Immediate Card Service?
This service, currently available to individuals only, allows you to use your card through your wallet (Apple, Samsung or Google) before you receive the physical card.
- When you apply fo your new card or if you have blocked it due to loss or theft, you'll see a link on the confirmation screen to add the new card to the wallet you're using based on your device. This link will take you to the relevant wallet so you can continue the process from there.
- When it's time to renew it.
If you have already added your card added to a wallet, you don't need to do anything; it will be renewed automatically and you can continue using it as before.
