Bankinter Global Services is the area responsible for providing the Bank's technology and operational services, and as such is a key part of its transformation and growth process.
With the aim of responding to the latest challenges facing the Bank, the Technological Transformation Division was created and other management areas were strengthened. By geographic area, these were the main activities in 2017:
Portugal. The substitution of all of the previous owner's systems was made in the business acquired in 2016. Similarly, the technology platform, that was in a precarious state, was improved, with investment being made to bring it up to the latest market requirements.
Luxembourg. Heavy investment was made in infrastructure and systems were unified with the aim of reducing operational risk and manual work.
Spain. The set of applications was simplified and a major sweep to delete the least useful and increase the system's efficiency. In addition, work was also undertaken on the adaptation of applications for their export to the Portugal division.
In transversal terms, the area's most important work was its support for the digital transformation process, with an active participation in the launch of the new online banking and Bankinter Broker websites, along with the Coinc digital platform. Another important new development was the automisation of tax payments.
The new regulations require additional work, with special attention to compliance with the principles of risk data aggregation (RDA) and the preparation for the entry into force of the new IFRS 9 accounting standard as of 1 January 2018.
Certain experimental initiatives were also undertaken in the field of robotics to improve the cost-to-income ratio in the area of operations and processes.
In 2018, Bankinter Global Services plans to complete the structural improvement projects for the systems in Portugal and Luxembourg, collaborate in the creation of a single risk system and, from a general viewpoint, consolidate the quality of operational services to the branch network, improve the cost-to-income ratio, invest in automatisation technology and find new cost saving methods.
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