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Accessible Bankinter

A Bank for all

Embracing accessibility.

Bankinter welcomes everyone, regardless of their abilities, integrating them into the Bank’s daily operations and removing any barriers that may hinder access. Since 2005, with our “A bank for all” project, we have flagged people with disabilities as a priority stakeholder for us. We are committed to achieving the highest accessibility standards in order to meet Level AA criteria and continually improve the usability of our digital products.

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By developing remote channels and implementing cutting-edge technologies, we seek to offer a service accessible to any customer, anywhere.

We are committed to achieving the highest accessibility standards in order to meet Level AA criteria and continually improve the usability of our digital products.

Bankinter corporate website

The scope of all of the above includes the website https://www.bankinter.com/webcorporativa, except for embedded content from external domains. However, Bankinter and its third-party providers are actively committed to improving the accessibility of external content included on the website, with the aim of ensuring the most inclusive digital experience possible.

Accessibility status

Currently, this digital asset is aligned with the latest version of the UNE-EN 301 549 standard. Despite Bankinter’s best efforts, some pages may occasionally fail to comply with the requirements set out in the standard. If you encounter any difficulties, please contact us through the channels defined in this section.

Bankinter is implementing a continuous improvement plan to achieve an optimal level of accessibility that is sustainable over time, eliminating barriers to use. We are committed to making the necessary adaptations to ensure full compliance with digital accessibility requirements.

Criteria adopted

The Bank’s adaptation to accessibility needs has been carried out in compliance with the provisions of Law 11/2023 of 8 May, on the accessibility of certain products and services, to eliminate physical, sensory and cognitive barriers that could limit the full participation of all users.

The Bank likewise observes the most demanding standards in terms of universal accessibility, implementing the UNE-EN 301549:2019 standard to comply with digital accessibility of its website https://www.bankinter.com/webcorporativa

The features implemented to improve content accessibility include the following:

(1.1.1) A thorough review of all significant images is currently under way to ensure that they have appropriate alternative (alt) text, therefore enabling access to the visual information for people with visual impairments.
(1.2.2) Accurate captions are being validated for recorded videos, including not only dialogue but also contextual sounds such as music, effects or laughter.
(1.2.3) The implementation of audio description or media alternative for all recorded videos is currently being assessed, ensuring that the visual content is accessible through other means.
(1.3.1) Structural elements such as headers, field groupings, lists and tables are being audited to verify that visual relationships are also correctly reflected in the code..
(1.4.1) Additional visual cues such as underlines, icons or explanatory text are being added to prevent colour from being the sole means of conveying information.
(2.1.1) The development team is adapting all interactive components to ensure full keyboard functionality, allowing mouse-free navigation.
(2.4.3) We are checking that the tab order is logical and consistent, allowing sequential navigation that does not alter the meaning or operation.
(2.4.4) Link texts are being improved to make them more self-explanatory and understandable without additional context.
(4.1.2) Work is under way to improve the semantic accessibility of all custom components, ensuring that they correctly convey their role, state and value to assistive technologies.
(1.2.5) Alternative versions of the videos with integrated audio description are being prepared, or a second channel is offered to enable their activation, increasing the accessibility of the audiovisual content.
(1.3.5) Appropriate autocomplete attributes are being incorporated into forms to improve the user experience, especially on mobile devices or in assisted access contexts.
(1.4.5) The use of images of text is avoided, except in justified cases such as logos, and priority is always given to the use of actual accessible text.
(1.4.10) All layouts are being validated to ensure that content adapts correctly to resize on small screens without the need for side scrolling.
(2.4.7) All interactive elements are being reviewed to ensure that keyboard focus is always visible using clear and contrasting styles.
(2.4.11) Ensure when an item gets keyboard focus, it is at least partially visible.
(3.1.2) Lang attributes are being added to content fragments that are in a language other than the primary language, ensuring correct pronunciation by multilingual screen readers.
(3.3.3) Error messages are being improved to include understandable suggestions to help correct the bug detected by the user.
(4.1.3) The use of ARIA roles and accessible attributes is being properly implemented so that dynamic messages (such as errors, confirmations or alerts) are detected and reported by screen readers.

Preparation of this section

This information was prepared on 8 April 2025.

The method used to prepare it was a manual review, based on the requirements of the UNE-EN 301 549 standard, carried out by Everycode S.L. on 23 January 2025.

Everycode S.L. has an independent inspection unit accredited by ENAC (National Accreditation Entity) according to the requirements set forth in ISO/IEC 17020, for website and mobile application inspection activities under the UNE-EN 301 549 standard.

Date of last review: 8 April 2025.

To achieve the accessibility standards and comply with level AA, we have implemented the service for Integrated Digital Accessibility (SIA) through which we are taking comprehensive corrective action, including specialised training for our teams, systems for evaluating and continuously improving accessibility, and proactive actions on both our websites and our mobile applications, all with the ultimate goal of ensuring a truly universal and inclusive digital experience.

This system comprises the following actions:

Initial audit
Remediation of non-conformities
Incremental audit

Bankinter works closely with institutions and collectives

Clarity of information

We continue to improve our documents by adapting them to an accessible format so they are compatible with assistive technology, such as screen readers. We also strive to make information even more understandable, including simpler text and offering tools to aid understanding.

We offer several sections on the website that can help you better understand our services:

Financial resources: additional content on Bankinter products

Digital brochures

Frequently asked questions about our financial products

Bankinter Economic Dictionary

You can find all our services:
Help and services for individuals

Responsible people management policy

Bankinter bases its people management policy on principles of equity, diversity, meritocratic growth, transparency and work-life balance, fostering the well-being and genuine engagement of employees through work-life balance, personal and professional development and health and safety measures, while promoting inclusion and diversity within the bank's workforce. These principles are enshrined in the internal rules and regulations governing all the practices and processes of people management at our company.

Employment and job placement

Bankinter has collaboration agreements in effect with various institutions, including the Adecco Foundation, the Inserta Forum of the ONCE Foundation, the Eurofirms Foundation and the Integra Foundation, among others, which have allowed us to make progress in incorporating people with disabilities into our workforce. Moreover, the initiatives of the corporate volunteering programme include training activities aimed at facilitating the employment of older people, people with disabilities, and those at risk of social exclusion.

Guidelines for serving elderly and disabled customers

The Bank's Customer Service Protocol includes all the necessary instructions to provide an optimal, quality service to this segment. In addition, employees are offered training on accessibility and have access to a handbook on supporting people with disabilities in banking services, which was created in partnership with the ONCE Foundation.

Training for financial integration

To help ensure that older adults and people at risk understand and are able to navigate the financial world, the Bank runs financial literacy programmes to improve their employability and minimise their dependency, thus fostering their autonomy self-reliance. Actions here include the training of deaf people in sign language, in collaboration with the State Confederation for Deaf People (CNSE). You can see them under Cuentas Bankinter y CNSE.

Our adapted services

Signing off on transactions using the keyboard

We have a system so that visually impaired people can authorise transactions by adding coordinates together using the keyboard, with absolute assurance of security. You can request it through the Accessibility mailbox.

Accessible coordinate card

People with visual disabilities can access a digital coordinates card which they can use safely from any device. You can request it at any of our branches or through Telephone Banking. 91 657 88 00 (or 34 91 657 88 00 if you are calling from abroad) from Monday to Saturday from 08:00 to 22:00.

Other adapted services

Our ATMs offer simple and intuitive navigation and have been adapted to meet accessibility requirements, including guided audio assistance and a high-contrast interface, among other features. You can find them by clicking on:

Bankinter branch finder in Spain

We also have accessible cards, both physical and virtual

Bankinter virtual cards