Last year saw EVO consolidate its position as one of the largest and most complete digital banks in the market, with 720,500 financial customers and significant growth in its banking business.
All areas of financing performed well. New mortgages in 2022 rose to 984 million euro, 35% more than in 2021. Consumer lending and means of payment amounted to 95 million euro (+42%).
In the balance sheet, lendings amounted to 2.7 billion euro, up 45% from 2021.
With regard to off-balance sheet savings and loans, 2022 was marked by the strengthening of EVO's commercial offer in two directions:
Voice has become a key element of customer service and cybersecurity, and notable milestones have been reached in this regard, such as the deployment of a new automatic transfer system using voice biometrics, as well as the rollout of the AI assistant to telephone customer service. The level of technological maturity achieved by EVO in recent years has earned it recognition as the most innovative bank in Europe by the prestigious international publication World Finance.
In 2023, EVO will continue to pursue its objective of being the main bank for its customers, maintaining its focus on capturing and increasing on-balance sheet funds, off-balance sheet lending, mortgage business and the development of new payment and insurance services, among other initiatives.
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