As is the case of the rest of the Bankinter business, Banca Partnet was affected in 2018 by market volatility, regulatory ups and downs and record low interest rates; however, it was possible to offset this with significant growth in commissions and the balance sheet. Thanks to this, results improved notably, reaching €55.8 million compared to the €54.8 million in 2017 (+2%).
Particularly significant was the growth in the volume of new personal loans, which jumped from €23.3 million to €32.8 million (+41%). In terms of mortgages, there was an increase of 21%, taking the outstanding balance at 31 December to €1,157 million, well above the €1,127 million the previous year. By the end of the year, Banca Partnet had partnership agreements in place with 246 large companies and boasted more than 36,500 customers.
One of the objectives in 2018 was to implement technological developments that will make it possible to generate greater perceived value by this network's customers. Amongst the technological developments rolled out, worth particular mention are the share-of-profit simulators, earnings consultation, making it possible to consult, at any time, the accumulated earnings of each customer's activities.
The customer level of satisfaction improved significantly, up to 24.4%, almost six points up on 2017 (18.8%).
In 2019, Banca Partnet's main objectives will be attracting and retaining customers, in addition to rolling out a tool to acquire investment funds and equities aimed at institutional partners.
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