Introduction to the letters/interviews

Introduction to the letters/interviews

An Annual Report with advanced criteria

The content of the 2018 Annual Report is in line with the most rigorous of national and international recommendations. To this end, regulations including the Good Governance Code of Listed Companies of the CNMV, the main international references on the topic (notably, the version G4 of the Global Reporting Initiative), the analysis of customer and employee satisfaction surveys, and generally speaking the best practices of world leaders in the banking sector are all taken into consideration.

With these guides in mind, the report is not only focussed on what happened last year, but also on the projects and objectives for 2019, with the aim of sharing the Bank's future outlook with all its various stakeholders. Furthermore, the report offers detailed information on the strategy and business model, which are also considered essential in understanding the nature and likely evolution of Bankinter in depth.

The preamble to the report includes interviews with the Bank's Chairman and Chief Executive Officer. In this section, a global approach is taken to explaining the most important aspects of the Bank's results and business lines, and the main characteristics of the economic and financial environment on which its activities depend. The rest of the content structure includes detailed descriptions of the main results for the financial year, the Corporate Governance policy, risk management, business activities, human resources and the sustainability strategy, among other chapters.

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