The characteristics of the different businesses over the course of the year were as follows:
This year, the new Insurance Distribution Law is expected to come into force, which will regulate the framework for the sale of insurance, incentives, governance and training in the sector. Its main objective is to promote transparency and provide adequate information to customers about insurance products, placing a special emphasis on the most complex insurance types.
Bankinter has made significant efforts in preparing for the entry into force of the new law and has prioritised the training needs of all employees involved in the sale of insurance products.
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