Data protection

Data protection

Security and confidentiality

Over the past two years, Bankinter has worked on the implementation of the General Data Protection Regulation 2016/679 (GDPR) and the new Organic Law 3/2018 on Personal Data Protection and Digital Right Guarantees, as part of its commitment to the privacy of its customers, employees and suppliers and with transactional confidentiality.

In compliance with the new requirements under these regulations, a Data Protection delegate has been appointed, for both Bankinter and its subsidiaries that process personal data. Furthermore, internal procedures have been updated to adapt them to the requirements of the new European Regulation, which must be adhered to by all individuals providing services at the Group.

Customer control

So that its customers receive more details and have greater control over their data, in 2018, Bankinter designed a procedure to request their consent once again, as part of which customers can choose the types of processing that they are willing to authorise.

Customers are informed about what their personal data is used for; who receives this data; the legitimate bases for the different types of processing; where and how they can exercise their rights of access, amendment, deletion, opposition, portability and limitation, and how to make contact with the Data Protection delegate.

At year-end 2018, Bankinter had not received any significant data protection penalties.

The Group guarantees at all times that personal and transactional data is transmitted using suitable, reliable and secure channels, preserving their integrity and confidentiality.

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