Generation of responsible value

At Bankinter, sustainable management is carried out in line with the Three-in-a-Row Plan, which has three dimensions (economic, social and environmental). It was approved in 2016 and runs until 2020. Its objective is to generate value, responding to the needs and expectations of Bankinter's interest groups in Spain and Portugal, where the bank undertakes the large part of its activities.

The plan is based on the Sustainability Policy that was established in January 2016 to contribute to social prosperity and sustainable development of the environment, around its three strategic pillars (quality, innovation and technology), and in line with its corporate values of agility, enthusiasm, integrity and originality.

This policy is supplemented by the other internal policies reflecting the guidelines set out by the Bank.

Bankinter complies, in its 2018 Group Management Report, to the provisions of the Law on Non-Financial Information and Diversity, which transposes EU Directive 2014/95 into Spanish law.

In anticipation of this new legal framework, the bank has reported information on social, employment and environmental management, anti-corruption and bribery policies, diversity in governing bodies and human rights for a number of years.

As part of the sustainability strategy, in addition to other factors, the following are essential:

• The consideration of regulations, such as the Good Governance Code of Listed Companies of the CNMV, and their application in Bankinter.
• The analysis of the results of the assessments of the most prominent sustainability indexes and rating agencies (DJSI, FTSE4Good, MSCI, Vigeo Eiris, etc.).
• The monitoring of international trends and reporting frameworks (GRI G4, IIRC, ISO 26000, SGE 21 and the new version of ISO 14001).
• The consideration of the best practices of global sector leaders.
• The analysis of the results of employee and customer satisfaction surveys.
• Analysis of the Reptrack reputation measurement model
• Inclusion of the United Nations Sustainable Development Goals (SDG), established by the United Nations, as part of sustainability management.