In 2021, Bankinter's international activity grew by 76% in the documents business and by 27% in the volume of international collections and brokered payments. The performance of the online currency broker also stood out, with a 40% increase in its managed volume.
The gross operating income reached 167.7 million euros, of which 55% corresponded to commissions (four points more than in 2020). The average investment balance increased by 10.4% to 6.378 billion, despite the difficult international economic scenario resulting from disruptions in the supply chain and the appearance of new variants of COVID-19.
Thanks to the improvements in our high quality financial and transactional services offer against a backdrop of digital transformation, International Banking ranked one of the most acclaimed services in Bankinter's internal quality indicators, having ranked third place in the previous year.