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Accessible Bankinter

A Bank for All

Committed to accessibility.

Bankinter welcomes everyone, regardless of their abilities, integrating them into the Bank's daily operations and removing any barriers that may hinder access. Since 2005, with our project “A bank for all”, we identify people with disabilities as priority stakeholders. Our goal is to provide all channels with the highest level of accessibility, eliminating physical, technological and cognitive barriers and incorporating disability into the Bank's value chain.

Do you have a disability and need our help?

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Through the development of remote channels and the implementation of advanced technologies, we seek to offer a service that is accessible to any customer, anywhere.

We are committed to achieving the highest accessibility standards in order to meet Level AA criteria and continually improve the usability of our digital products.

To achieve the accessibility standards and comply with level AA, we have implemented the Service for Integrated Digital Accessibility (SIA) through which we are developing comprehensive corrective measures, including specialised training for our teams, systems for evaluating and continuously improving accessibility, and proactive actions on both our websites and our mobile applications, all with the ultimate goal of ensuring a truly universal and inclusive digital experience.

This system consists of the following actions:

  • Initial audit

  • Remediation of non-conformities

  • Incremental audit

Our adapted services

Keyboard authorisation of transactions

Content Keyboard authorisation of transactions
Transactions are authorised with a signature. We’ve added the option of entering a series of coordinates using the keyboard for the visually impaired. You can change how you authorise transactions at any time.

Accessible coordinates card

Content Accessible coordinates card
People with visual disabilities can access a digital coordinates card which they can use safely from any device. You can request it at any of our branches or through Telephone Banking on 91 050 01 08 (or 34 91 050 01 08 if you are calling from abroad).

Business hours:
Monday to Thursday from 08.00 to 18.00 (mainland time).
Friday from 08.00 to 17.00 (mainland time).

August business hours:
Monday to Friday from 08.00 to 15.00 (mainland time).

Other adapted services

Content Other adapted services
Our new ATMs are adapted to meet accessibility requirements. They offer simple and intuitive navigation, including audio-guided assistance and a high-contrast interface, among other features, and all our existing ATMs will be adapted over the coming months. You can find them by clicking on: Bankinter branch locator in Spain.
We also have accessible cards, in both physical and virtual format: Virtual cards.

Any recommendations for us?

SUGGESTED IMPROVEMENTS