Individuals and foreign residents

Strong growth in mortgage loans

New mortgage loans grew by 969 million euros (22%) and the total number of customers stood at 373,617, marking an increase of 15% in the past three years.
To forge greater ties with the customers acquired, three projects were launched: one aimed at regulating the transfer of contracted products and the other two for different commercial actions through online channels.
The new online bank in English was launched, which has a mobile app and offers service to our customers in this language.

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