Bankinter identifies the aspects of its activity that have the greatest impact on the environment through a management system for the needs and expectations of its main stakeholders. The system is based on the guidelines in the international framework for non-financial reporting, the Global Reporting Initiative (GRI).
The Bank performs regular significance studies that enable it to improve the effectiveness of its engagement channels for social agents, classifying priority matters using two parameters: the maturity of aspects related to financial activity according to sustainability analysts, and the importance assigned to these aspects by the Bank's main stakeholders, such as customers, employees, suppliers, social and sector opinion leaders, the media and society in general.
Bankinter has performed materiality analysis as part of the design process for a new Sustainability Plan for 2021-2023. This is based on sending a questionnaire to its main stakeholders, to:
Stakeholders |
Engagement channels |
Parties responsible for management |
Shareholders |
Shareholders Office Annual general meeting |
Head of Shareholders Office |
Investors and analysts |
Road-shows Reuniones Questionnaires |
Head of Investor Relations Head of Sustainability |
Customers
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Quality surveys Customer Service Area External ombudsman Banco de España Multichannel banking |
Head of Quality Head of Legal Affairs
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Regulatory bodies (Banco de España, CNMV, ECB) |
Circulars |
Chief regulatory compliance and corporate governance officer Relations with supervisors |
Employees
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Global surveys Assessment Whistleblowing channel Queries mailbox Meetings with workers' representatives |
Head of Human Resources Chief Audit Executive Head of Quality Head of Internal Communication Head of Sustainability |
Suppliers |
Procurement portal Follow-up meetings Questionnaires |
Head of Efficiency and Transformation Head of Sustainability |
Partners Universities and business schools |
Meetings Forums Workshops |
Director of Bankinter Innovation Foundation Head of Communication and CSR
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Third (voluntary) sector |
Social engagement mailbox Meetings |
Head of Sustainability |
Media |
Press conferences Press releases Social media External mailbox |
Head of Communication and CSR
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Society (others not previously included) |
Social media Corporate website RepTrak survey |
Head of Communications and CSR
Head of Reputation |
Goal |
Targets set |
Initiatives developed in Bankinter |
Challenges set in Bankinter |
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Initiatives undertaken:
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The 2016-2020 Plan establishes 17 strategic economic, social and environmental lines.
Economic line
Social line
Environmental line
Bankinter is included in the most prestigious sustainability indexes, such as the Dow Jones Sustainability World Index, which recognises Bankinter as one of the twenty five most sustainable banks in the world.
The Bank also appears in other leading sustainability indexes, including the FTSE4Good, MSCI and Carbon Disclosure Project. It also appears in the 2020 Sustainability Yearbook published by S&P Global.
In addition to exercising direct control over the organisation's social action and environmental management, the Sustainability Division also acts as an observatory of trends and risks based on ongoing engagement with stakeholders. This provides first-hand knowledge of their expectations and allows the Bank to identify requirements in an ever-changing environment, with a view to including these in its sustainability strategy.
It also fosters coordinated action among areas to develop initiatives based on responding to these needs. Similarly, it proposes and monitors the programmes contained in the strategic plan, verifying the degree of compliance with objectives and identifying areas for improvement, according to recognised ethics and sustainability standards and indexes.
Good governance
In the corporate governance chapter of this annual report, considerable information is provided on the size and composition of the board of directors, member selection process, diversity, succession plans and other good practices.
Customer-centric services
In regard to customer orientation, the main indicator that measures the quality of the service provided and satisfaction levels, the NPS, comfortably exceeded the target set for 2020, standing at 41.50%.
Sustainable investment and financing practices
Bankinter has defined Investment Sustainability Principles, as part of its Risk Management and Control Framework. It has established financial guidelines for industries with potentially greater impact on the environment that allow it to develop measures and references that the Bank must follow in its decision-making process, considering the best practices and international standards.
In line with this strategy, the Bank has adhered to the Equator Principles, a leading international initiative for responsible investment in the financial sector with the objective of evaluating and managing the environmental and social risks of the projects to be financed. In 2020, 16 projects to which these principles apply were financed, all in Spain and Portugal and the renewable energy sector. 14 were graded B and two C. Investment came to 340.5 million euros.
Bankinter undertakes to evaluate the practices in environmental, social and human rights issues, and to act according to the principles established in its policies, in the due diligence processes carried out before entering into financing agreements or any other type of contract and within the framework of the Equator Principles and the environmental and social risk management policies.
In particular, this involves the promotion of sustainable, competitive and safe energy sources. Over the course of 2020, the Bank took part in various renewable energy projects (photovoltaic and wind energy, among others).
The Bank has also signed up to the United Nations Environment Program financial initiative (UNEP FI) and has signed the Principles for Responsible Banking. This involves a commitment to align its business strategy with the Sustainable Development Goals and the Paris Agreement.
Sustainable products
The main Bankinter products that incorporate sustainability attributes in their design are as follows:
Bankinter Sostenibilidad fund. This fund invests in equities included in the main social and environmental responsibility indexes.
Eficiencia Energética y Medio Ambiente fund. Invests in equities of companies involved in improving the efficiency of energy use and transport, the storage of electricity, automation and the improvement of industrial productivity, reduction of the environmental impact of using fossil fuels and renewable energies.
Responsible investment funds. The Bank makes more than 1,100 funds of international prestige that invest with responsible criteria available to its customers. They invest in companies dedicated to renewable energies, innovation and technology, and reducing the impact of climate change, or that are included in the main sustainability indexes.
Green bonds. Bankinter coordinated the first green bond programme on the alternative fixed income market (MARF), registered by the company Grenergy Renovables with a value of 50 million euros. It has also published a Framework Agreement for green bonds, which is accredited by Sustainalytics (second-party opinion company). The first issuance of these green bonds took place in January for the amount of 750 million euros.
Venture capital funds or companies that invest in sustainable products. The fund held 4.3% and 4.6% interests, respectively, in Ysios Biofund I and II (biotechnology and life sciences), 10% in Going Green (electric automotion) and 2.5% in CPE Private Equity LP (clean technologies).
Helia Renovables. In 2017, the Bank entered into a partnership with Plenium Partners to create Helia Renovables, a venture capital fund to invest in renewable energy. Four funds have been created with total investment (debt plus equity) of more than 2.0 billion euros in renewable energy.
Other alternative venture capital funds. The Titan fund, launched at the end of 2019 and which invests in infrastructure (renewables, energy, transport, social infrastructure, etc.), and the VStudent fund, which focuses on student residences.
Pension fund managed with sustainability criteria. This is a mixed equity plan that will invest between 50% and 75% of its assets in the equities of companies around the world that meet environmental, social and good corporate governance standards. It will invest the rest in green bonds issued by private companies and the public debt of OECD countries.
Green/sustainable loans. In addition to incorporating sustainability clauses in credit facilities, green loans have been granted and linked to sustainability performance.
InnovFin agreement. The Bank continues to support the Innovfin2014 programme, within the scope of the Horizon 2020 funding instrument. Its aim is to support the financing of Spanish companies with fewer than 500 workers who conduct research and innovation activities and projects. Bankinter has signed an agreement with the European Investment Bank to provide 400 million euros to SMEs and mid-caps to finance their investments in Spain and Portugal.
Hal-Cash. This system facilitates access to financial services for groups that do not have bank accounts. It enables customers to send money to any person's mobile phone so that they can withdraw it from an ATM without using a credit card. Orders with a total value of 47.5 million euros were issued through this system in 2020.
Responsible supplier management
Bankinter's board of directors has approved a new Suppliers Code of Conduct, which entails a set of basic principles of practice and rules of professional conduct to govern the actions of all the Bank's suppliers and represents the ethical values that the Bank has traditionally applied in its relationship with them and the rest of the stakeholders.
Further, in the supplier certification process, environmental, social and governance criteria were included. At the close of 2020, 39% of all Bankinter's suppliers were assessed based on these criteria.
It should also be pointed out that Bankinter's average payment period to its suppliers is 11.4 days.
‘Three in a row‘ plan for the Economic line – 2020 |
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Strategic lines |
Objectives 2020 |
Level of achievement |
Good governance |
Continue strengthening the corporate governance framework |
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Sustainable practices |
Development of the sustainable finances project |
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Customer-centric services |
Achieve an NPS score of over 41.3% for the Bank |
|
Socially responsible investment |
Training for the asset management area in Socially Responsible Investment |
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Sustainable products |
Launch of other sustainable products |
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Responsible management of suppliers |
Training of SME suppliers on adaptation to the new economy of client change |
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Communication and training |
New communication actions with the sustainable development objectives |
Completed
In development
To be commence
Bankinter has implemented mechanisms to identify the needs, expectations and motivations of its internal and external stakeholders, with a view to providing them with a response through a wide range of advanced occupational and social management programmes.
Its inclusive strategy is set out in the 'Bank for all' programme, which reflects its firm commitment to making all its relationship channels with stakeholder accessible. The Bank takes into particular consideration disabled and elderly people by aiming to offer them a quality service adapted to their needs. The accessibility strategy covers physical accessibility, as well as digital and cognitive accessibility.
Bankinter has a Universal Accessibility Management System (SGAU) certified according to the UNE 170001 standard, implemented at its head quarters in Madrid, in the Alcobendas building. This system also has LEED platinum certification at the Corporate University located in Tres Cantos, and at seven bank branches.
In terms of digital accessibility, the objective is that both the contents and the services offered through the Bankinter websites are accessible for all its customers, in line with the recommendations of the World Wide Web Consortium (W3C) through its WACG 2.0 guidelines
As for accessibility, the Bank offers braille coordinates cards for blind or visuallyimpaired people to carry out phone transactions, monthly statements in audio and large print formats, and the advisory service by video-calls in sign language for deaf people.
With regard to cognitive accessibility, the Bank has made a Clear Finance Dictionary available to all its stakeholders. Developed by Bankinter in collaboration with the Instituto de Empresa, it explains the meanings of the most commonly used banking terms to make them easier for the general public to understand.
The Commercial Protocol used by Bank employees includes service guidelines for differently abled people for each phase of commercial activity.
To support the financial training of students, Bankinter has launched digital platforms aimed at secondary school and baccalaureate students, and university students
For the training of secondary school and baccalaureate students, it makes the Money Town platform available to parents and teachers. This is an interactive game that facilitates the understanding of basic financial concepts, and the development of skills and abilities to know how to manage money effectively. At the end of 2020, more than 11,000 users were registered.
For university students, the Bank launched the Game of traders platform in 2020, a stock market game with a major financial training component. It allows participants to operate as real traders and thus start in the investment world in an environment that simulates the behaviour of real-life markets.
Bankinter also has a collaboration agreement with the Confederación Estatal de Personas Sordas (CNSE) to make financial knowledge available to people with hearing difficulties. The financial education actions for this group include the dissemination of training videos online.
Advanced employee management
Bankinter has been included in the Top Employer Spain ranking for 14 consecutive years. Companies included are recognised for offering a full package of social-labour measures for their employees.
Bankinter still holds its family responsible company certificate, awarded by the Másfamilia Foundation to companies that have carried out initiatives to improve the work-life balance and promote equal opportunities among employees.
In terms of diversity, the Bank has drawn up its Diversity and Inclusion Policy, and it should be noted that there is a high percentage of women in all categories within the company. The Bank also carries out initiatives to facilitate the hiring of people with disabilities through agreements with Fundación ONCE, Fundación Integra and Adecco, among other organisations.
Regarding the development of human capital, 99% of employees received training throughout the year, with an average of 79 hours per employee. Likewise, the Bank is developing metrics (based on recognised methods such as Kirkpatrick) to know the return on investment (ROI) of some of its training programmes.
During the year, 99.6% of the staff in Spain eligible for a performance assessment received one, with 95.2% of personnel managers being subject to bottom-up assessment.
In 2020, the results regarding employee satisfaction from the OPINA survey have improved.
With regard to health and safety management, Bankinter Portugal has a management system with ISO-45001 certification, and at Bankinter Spain the mandatory audits on health and safety have been carried out by an independent third party.
In 2020, the Bank's initiatives to further develop employee well-being management included the digital, inclusive and personalised programme 'Bankinter, here to help' to train and educate employees about the importance of health care, promoting a culture of safety and physical and emotional well-being.
For further information, see the People chapter in this Report.
Corporate volunteering
Bankinter has a corporate volunteering portal for its employees called 'Mueve. te' (Move!), which seeks to promote the social and environmental engagement and involvement of the workforce, to undertake activities that have a major environmental impact. In addition to the external value it contributes to communities, this programme strengthens the Bank's organisational culture internally and develops new competences, skills and sensitivities in our volunteers.
Due to the restrictions in response to the COVID-19 pandemic, face-to-face volunteering days were replaced, as far as possible, by online activities in 2020.
Bankinter has continued to promote financial integration through technical volunteering activities and financial training for groups such as secondary school and baccalaureate students, young entrepreneurs and people at risk of social exclusion. These initiatives help to develop specific volunteering skills among employees, such as adapting communications to everybody, regardless of their abilities and knowledge.
The following activities stood out in 2020:
Participation in the sixth 'Your Finances, Your Future' project. This was promoted by the Spanish Banking Association (AEB), in cooperation with the Junior Achievement Foundation. Its mission is to develop the skills and knowledge of secondary school and baccalaureate students on managing their finances.
Workshops for socio-employment inclusion delivered to groups at risk of social exclusion who are beneficiaries of the Integra Foundation.
Sixth Bankinter Solidarity Challenge. A sports and solidarity event promoted among the employees of Bankinter Spain and Portugal. The donations received were passed on to the Spanish Red Cross health programme.
Collaboration with A smile for Christmas, an initiative organised by International Cooperation. This campaign was promoted among the Bank's employees to collect donations of new toys for children of families at risk of social exclusion at Christmas.
Citizenship
In the communities in which it operates, Bankinter establishes strategic alliances with voluntary organisations, receiving support from them to identify and respond to local needs.
As a member of the United Nations Global Compact Network Spain, the Bank assumes the commitment to incorporate the ten principles into its business strategy. The Bank is contributing to meeting the sustainable development goals (SDGs), based on the firm belief that they are important for society to evolve towards a model that is fairer and more respectful towards people and the planet.
Bankinter is a partner of the Lealtad Foundation, a non-profit institution whose objective is to provide accreditation for associations and foundations that comply with the nine transparency and good practice principles.
As part of its management of social action, the Bank has developed metrics to measure the business and social benefits of its action programs.
This is based on the methodology developed by Corporate Citizenship Limited and the London Benchmarking Group (LBG) to quantify and categorise social action initiatives according to the type of activity and the resources allocated. This methodology enables the measurement, management, evaluation and reporting of the contributions, achievements and impacts of the Bank's social action.
The Bank is also a promoting partner of Forética, a leading association of companies that promotes corporate social responsibility and sustainability in Spain and Latin America. .
As a result of this dialogue with the voluntary sector, 164 initiatives were assessed in 2020, resulting in 31 collaborations with various non-profit organisations.
Bankinter offers products and services for charitable purposes to support the work of voluntary associations. These include the Bankinter Solidarios card (whose fees are donated to social projects within the framework of the Involvement and Solidarity Programme) and the Bizum Solidario service, to facilitate micro-donations using mobile phones. It also offers charity accounts to NGOs for fundraising, with no fees at the source or destination.
The Bank was involved in organising the fifteenth Mashumano Youth Awards, which recognise entrepreneurs who provide innovative, sustainable and socially responsible solutions. Specifically, Bankinter sponsored the 'Best solution for helping to integrate people with disabilities' category.
In 2020, the ninth 'Involvement and Solidarity' programme took place, an initiative that finances ten social projects through the fees from the Bankinter Solidarios card. This involves several of the Bank's stakeholders – customers using the Bankinter Solidarios visa card and employees – who this year submitted more than 200 projects.
In response to the health and social crisis triggered by the COVID-19 pandemic, the Bank launched a battery of measures to try to mitigate the effects of this crisis on suppliers, private customers, companies, SMEs and the self-employed.
In addition, the accounts disclosure enabled for emergencies was activated.
The Red Cross' emergency appeal in response to the COVID-19 crisis was promoted through the Bank's social networks (LinkedIn, Facebook and Twitter) and Bizum channels.
Bankinter also collaborated in the assembly of the emergency hospital set up by Doctors of the World at the Gregorio Marañón Hospital in Madrid.
Bankinter collaborated with the ANAR Foundation to reactivate a support chat for children and young people suffering from domestic abuse, a problem aggravated by the lockdown.
A volunteering initiative was launched with the Adecco Foundation offering remoteassistance during the lockdown, to help people with disabilities and mental illness on that Foundation's employment programme.
‘Three in a row‘ plan for the Social line – 2020 |
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Strategic lines |
Objectives 2020 |
Level of achievement |
Financial inclusion |
Development of accessibility to the physical and digital work environment. |
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Advanced employee management |
Implementation of a training programme for digital culture acceleration. Progress of programmes to promote health and safety. |
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Bankinter Innovation Foundation |
Development of Foundation programmes. |
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Volunteering |
Extend financial education programmes to all organisations. |
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Citizenship |
Dissemination of the on-line platform for financial education, 'Money Town. |
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Social footprint management |
Evaluation of the social and economic impact of the activity |
|
Structure |
New communication actions with the sustainable development objectives |
Completed
In development
To be commenced
The Bank's Environmental Policy is aimed at enhancing the positive impacts and minimising the negative effects of its activity on the environment. The Sustainability area, together with the Bank's sustainability committee, is responsible for overseeing compliance with the policy's principles and ensuring its commitment to protecting the environment.
There is also an Environmental working group, represented by the areas most involved in environmental management, which carries out the periodical monitoring of environmental indicators and the implementation and development of the environmental management system.
There is also an Environmental working group, represented by the areas most involved in environmental management, which carries out the periodical monitoring of environmental indicators and the implementation and development of the environmental management system.
There is also an Environmental working group, represented by the areas most involved in environmental management, which carries out the periodical monitoring of environmental indicators and the implementation and development of the environmental management system.
The Bank has also drawn up sector financing guidelines, based on social and environmental criteria, for certain sectors that, due to their social or environmental impact, are considered most relevant. An energy sector policy was implemented in 2020.
Bankinter Gestión de Activos, the collective investment institution management company (CII), which is 100% owned by Bankinter Group, is increasing its firm commitment to sustainability and will incorporate environmental, social and good governance (ESG) criteria for all its investment funds during 2021.
The Bank collaborates with leading organisations that assess and evaluate its environmental performance, such as the Carbon Disclosure Project (CDP), of which Bankinter has been a signatory company from the beginning. In its 2020 assessment, Bankinter was recognised as one of the leading banks for climate change management, obtaining an 'A-' rating in the 'Leadership' category.
Bankinter also joined the United Nations Environment Programme sector initiative (UNEPFI) during the year, signing the Principles for Responsible Banking. This framework has been established for conducting sustainable banking in line with the SDGs and the 2030 Agenda
Climate change strategy
In the challenge posed by climate change, each actor must identify their role. And while the financial sector is not a carbon-intensive industry, financial institutions have a major role to play in the transition to a low-emission economy.
Therefore, the Bank's responsibility to the environment does not rest so much on managing the direct impact of its activity on its surroundings (something which it has been managing for over a decade), but rather on identifying and managing its indirect impacts; i.e. those generated by applying its financing and investment policies.
In 2019, Bankinter drew up a strategy that incorporates the recommendations of the main international initiatives in this area, based on important preliminary work, and established a roadmap and short-, mediumand long-term objectives with the areas of the Bank that are most directly involved (e.g. Risks, Investment Banking, Asset Management).
In relation to the objectives set for the year:
In anticipation of the new Climate Change Act, an analysis has been made of the implications of the recommendations of the Financial Stability Board and the Task Force on Climate-related Financial Disclosures, which indicate that financial institutions need to manage risks and opportunities relating to climate change in the short, medium and long term.
In 2019, Bankinter committed to including the TCFD recommendations in its business model and drew up a road map for this purpose. A sustainable finances work group was also created to address future EU regulatory requirements.
Implementation of TCFD recommendations on climate change |
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Área |
Recomendaciones |
Implantado |
Próximas actuaciones |
Governance |
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Strategy |
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Risk management and opportunities |
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Metrics and targets |
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Carbon footprint
Bankinter has been calculating its overall carbon footprint since 2009 in its three emission ranges: direct (consumption of fossil fuels and possible leakage of refrigerant gases), indirect (electricity consumption) and induced (e.g. travel for work and consumption of paper, toner and water).
In 2020, the Bank's calculation of its organisational carbon footprint in Spain and Portugal was subject to external assurance by the company SGS, according to the Greenhouse Gas Protocol and in line with the requirements of the Intergovernmental Panel on Climate Change. Bankinter once against registered its carbon footprint (calculated in 2019) with the Carbon Footprint Registry of the Ministry of Ecological Transition and the Demographic Challenge.
Bankinter is already carbon neutral for Scope 1 and 2 emissions in its activity in Spain, Portugal and Luxembourg. Its direct emissions are offset through the Zero CO2 initiative of Fundación Ecología y Desarrollo (Ecology and Development Foundation) in the Amazon Conservation project in Madre de Dios, Peru. All of the electricity consumed (Scope 2) in Bankinter's facilities has been green energy with guarantees of origin since mid-2018 in Spain and since July 2020 in Portugal, hence the significant decrease in figures for Scope 2 emissions.
The special situation caused by the COVID-19 pandemic in 2020 influenced trends in the emissions indicators as buildings and offices were not fully occupied and a large part of the workforce was working remotely for part of the year, with the resulting influence on emissions from employee travel, for example.
In 2021, more Scope 3 emissions fields will be included, based on the publication of the 'Corporate Value Chain (Scope 3) Accounting and Reporting Standard' GHG Protocol, by estimating emissions from accounting entries.
Total CO2 emissions (Tn) |
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|
2020 |
2019 |
Total emissions |
10,417,17 |
14,545,52 |
Total/employee |
1.71 |
2.39 |
CO2 emissions Scope 1 (Tn) * |
||
|
2020 |
2019 |
Gas/Diesel/Air conditioning gases |
1,391.97 |
1,080.88 |
Total/employee |
0.23 |
0.18 |
CO2 emissions Scope 2 (Tn) * |
||
|
2020 |
2019 |
Electricity |
813.84 |
1,474.92 |
Total/employee |
0.13 |
0.24 |
CO2 emissions Scope 3 (Tn) * |
||
|
2020 |
2019 |
Business travel |
1,232.46 |
3,273.38 |
Business trips |
4,616.38 |
6,261.02 |
Water |
13.76 |
15.65 |
Paper |
291.34 |
385.89 |
Toner |
38.08 |
31.90 |
Waste |
4.79 |
5.09 |
Computer equipment |
879.15 |
879.21 |
Furniture |
65.28 |
76.28 |
Customer electricity consumption |
1,051.89 |
1,053.81 |
Cleaning products |
6.39 |
3.37 |
Maintenance travel |
11.84 |
13.88 |
Total |
8,211.36 |
11,989.72 |
Total / Employee |
1.34 |
1.97 |
Eco-efficiency and sustainable resource usage indicators
Bankinter has identified the main ecoefficiency indicators of its activity to be measured and controlled. The purpose of this is to implement all necessary measures to ensure optimum environmental performance. This means minimising consumption and hence our carbon footprint.
Trends in the indicators in 2020 were influenced by the special situation caused by the COVID-19 pandemic, as the buildings and offices were not fully occupied during part of the year.
Indirect energy consumption by the Bank is from electricity consumption. This is the main source of energy used by Bankinter and its consumption has gradually been reduced in recent years as a result of the efficiency measures adopted (renewal of equipment to increase efficiency, replacement of traditional lighting with LED, systems for the remote management of consumption, etc.).
Bankinter acquires paper according to strict environmental criteria. It is 100% recycled (in Spain and Portugal) and bears the Blue Angel and Nordic Swan ecolabels
To reduce consumption, the Bank has implemented measures such as the biometric signature solution, which is now used at fixed positions in branches and which has been extended in recent years to various operations and products (investment fund agreements, current accounts, deposits, pension plans, updating of customer information, powers of attorney, etc.). This has resulted in an estimated annual reduction of more than 100,000 paper documents per year.
Another important milestone was the digitalisation of the recruitment process. In addition to the digital signature of contracts, all the documentation associated with each employee now forms part of a personal digital archive, thereby reducing paper requirements.
In 2020, customer information campaigns were continued to replace paper statements with the web correspondence model.
As the Bankinter Group has certified environmental management systems, waste management at its buildings and offices is highly controlled and all corresponding documentation and monitoring indicators are kept up to date.
Energy consumption (GJ)* |
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||
|
2020 |
2019 |
Change |
Electricity |
92,455 |
95,477 |
-3.16% |
Diesel |
4,121 |
2,798 |
47.30% |
Natural gas |
9,958 |
8,783 |
13.38% |
Total |
106,534 |
107,057 |
-0.49% |
Total / employee |
17.44 |
17.61 |
-0.96% |
Water consumption (m3)* |
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|
2020 |
2019 |
Change |
Total |
42,867 |
48,758 |
-12.08% |
Total / employee |
7.02 |
8.02 |
-12.50% |
Paper consumption (Tn)* |
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||
|
2020 |
2019 |
Change |
Total |
353 |
491 |
-28.08% |
% recycled A4 and A3 |
93% |
87% |
7.36% |
Total / employee |
0.06 |
0.08 |
-28.42% |
Waste management (Kg) |
|
||
|
2020 |
2019 |
Change |
Confidential paper |
143,194 |
159,020 |
-9.95% |
Toner |
2,128 |
1,436 |
48.16% |
Electronic equipment |
19,564 |
35,445 |
-44.80% |
Environmental management
To guarantee the continuous improvement of its environmental performance, Bankinter has an environmental management system (EMS) certified according to the UNE EN ISO 14001 standard. This system includes the Entity's four singular buildings in Madrid (Paseo de la Castellana, Tres Cantos and the two buildings in Alcobendas), the building in Barcelona, and the sustainable office in Madrid. This means that 44.5% of the Bank's workforce is covered by this environmental certification. The Bank's building in Bilbao was also included in the scope of the system in 2020. This will be audited in 2021. The Internal Audit area is involved in the annual verification process.
In its Annual Programme of Environmental Management, Bankinter includes a series of objectives and goals aimed at optimising consumption and correct waste management, the reduction of emissions to the atmosphere and the programming of communication campaigns, awarenessraising and training of employees on good environmental practices.
Portugal also has a certified environmental management system, the scope of which includes the headquarters in Marquês de Pombal and the Torre Oriente building, both in Lisbon, and covers 41.6% of the workforce.
Objective 1: Reduce direct emissions (Spain) |
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What did we do in 2020? Exhaustive control of possible air conditioning leaks. Control of consumption by the bank's properties through remote management. |
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KPI |
2020 |
2020 Target |
2021 Target |
Tonne CO2e / employee |
0.23 |
5 (-1%) |
(-1%) |
Objective 2: Reduce electricity consumption (Spain) |
|
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What did we do in 2020? Projects to replace old with more efficient equipment Improvements in automation and consumption control in new buildings. |
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KPI |
2020 |
2020 Target |
2021 Target |
GJ / employee |
15.6 |
4 (-2%) |
(-2%) |
Objective 3: Reduce our indirect emissions |
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What did we do in 2020? Green energy purchases. Promotion of alternative communication platforms (conference calls for internal meetings, video calls with customers), awareness campaigns, good environmental practices, etc. |
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KPI |
2020 |
2020 Target |
2021 Target |
Tonne CO2e / employee |
0 |
4 100% E. Verde |
Seguir comprando E. Verde. |
Objective 4: Offset our direct emissions |
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What did we do in 2020? Bankinter has offset its direct annual emissions from its business in Spain, Portugal and Luxembourg by participating in the 'Conservation of the Amazon in Madre de Dios in Peru' project as part of the Ecology and Development Foundation's Zero CO2 initiative. |
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KPI |
2020 |
2020 Target |
2021 Target |
Tonne CO2 |
1,208 |
4 Neutral Scopes 1/2 |
Neutral |
Objective 5: Reduce paper consumption |
|
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What did we do in 2020? Awareness campaigns and good environmental practices, web mail campaigns for customers, implementation of user access for printers. |
|||
KPI |
2020 |
2020 Target |
2021 Target |
Tonne of paper / employee |
0.06 |
4 (-2%) |
(-2%) |
In Portugal, an environmental sustainability action plan to 2030 has been launched, with 19 initiatives in the areas of energy, mobility, water, the circular economy, citizen involvement and extending ISO 14001 certification. This programme is part of the package of measures contained in the Lisbon Climate Agenda for 2030 and the commitments deriving from Lisbon's status as the green capital of Europe 2020.
The following environmental objectives have been set for 2021:
Biodiversity
In Spain, Bankinter headed up a project with the Natural Capital Coalition in 2018. Its objective was to develop a specific guide for the financial sector that facilitates the identification and management of impacts on natural capital. This represented a first step in evaluating the Bank's biodiversity portfolio.
The Bank joined the 'Business and Biodiversity' working group for financial institutions to understand best practices in relation to these aspects. In 2020, at the initiative of this group, Bankinter signed the Finance for Biodiversity Pledge. It is one of 26 financial institutions from around the globe that presented the manifesto during the Nature for Life Hub organised by the United Nations Development Programme, the United Nations Environment Programme and the Convention on Biological Diversity. In December, 11 new financial entities joined as well.
Objectives for 2024:
Influence on stakeholders
The Bank has different communication channels, both internal and external, for the dissemination of its various social and environmental initiatives, through which it promotes the participation of all its stakeholders.
In addition to the Annual Report, Bankinter has a finance sector blog, with a specific category dedicated to news on sustainability, which is broadcast through the Bank's social media. In 2020, the main awareness-raising actions included:
Bankinter is the leading entity in the Climate Change Cluster promoted by Forética, adhered to by more than 50 companies from different sectors. During 2020, the Group looked into the transformation to a lowcarbon economy. A paper was presented with the nine levers for this transformation, highlighting the main tools, challenges and leading organisations in the different fields, as well as the opportunities for companies when activating these levers.
‘Three in a row‘ plan for the Environmental line – 2020 |
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Strategic lines |
Objectives 2020 |
Level of achievement |
Climate change strategy |
Carbon footprint neutrality, scopes 1 and 2 Implementation of the climate change strategy |
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Environmental management system |
Extension of the scope of the Environmental Management System |
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Communication and training |
New communication actions with the sustainable development objectives |
Completed
In development
To be commenced
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