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  • Welcome

FAQs

Becoming a client:

Access codes for the Bankinter website:


What does the registration process consist of?
These are the steps to follow:
  1. Complete the form with the personal details of the holders or authorised individuals (maximum two people, whether these are holders, guardians, minors or authorised persons.For non-residents in Spain, only two holders above 18 years old).
  2. Read and accept the Basic Bankinter Contract.
  3. You will obtain your e-account number (your current account in our website), and it will be opened: you will be able to make deposits from the following day.
  4. We will provide you with access codes to perform transactions over the Internet or the Telephone Banking Service.
  5. You will receive a Welcome Pack at home (or you can print it from the screen if you prefer). With the following documentation:
    • Two forms corresponding to signature recognition and personal identification.
    • A code card that will guarantee maximum security in all your transactions over the Internet and the Telephone Banking Service.
    • A Tax Residence Statement (only for non-residents in Spain).
  6. Please send us the following documents within one month:
    • A photocopy of proof of identity (DNI/NIF, passport or residence permit/card).
    • The two forms (signature authenticity and personal identification) duly filled out.
    • A Tax Residence Statement (only for non-residents in Spain).
    • Document accrediting the professional activity of the holders and authorised persons.
      If you are employed please provide a photocopy of a document accrediting your identity (Spanish National ID/Tax ID Card, passport, residence card, etc.).
      If you are self-employed we will need a photocopy of any of these documents: Social Security payment receipt for autonomous workers; VAT return; Personal Income Tax withholdings, quarterly or annual, accordingly.
      Accreditation is not required in the case of housewives, stockholders, pensioners, students or unemployed persons.

If you are a Spanish non-resident, you must also provide a photocopy of the current Consular Certificate of Residence.
For security reasons, your e-account will be kept frozen and your coordinate card will remain deactivated until all documents mentioned above have been received as specified, at which time you will have full use of the account through the different banking channels available.
We will send you an e-mail to notify you that we have received the documents.

Where do I send the documentation in order to open my e-account?
If you are in Spain, please send the necessary documentation to the following address:
Bankinter
C.A. Bankinter.com
P.O. Box 525 F.D.
28080 MADRID
If sending it from abroad, please send it to the following address:
Bankinter
CA Bankinter.com
CCRI No. 35
28080 MADRID
SPAIN.
If you wish, you can send your documentation through the company MEX, free of charge for deliveries made from Spain, to:
Bankinter SA
Pico de San Pedro 2
28760 Tres Cantos
Ref: ALTA 8700

In order to request the collection of your documentation and its delivery, please call the telephone number 902 360 350
How do I pay money into my e-account?

Paying money into your new e-account must be done by means of a transfer from any other account you have in Spain (indicating the current account number), or abroad (indicating the current account number and Bankinter’s Swift code: BKBKESMM); or in cash at any one of our branches.



Why do I need a username and password?

They serve as identification so you can perform operations in Bankinter over the Internet and also as a security measure. If you wish, you may personalise them in your first connection changing them for other ones easier to remember for you.

What is the Personal Access Code?

The Personal Access Code (PAC) is a four-digit number we provide you with when you become a client in order to access the Telephone Banking Service together with your Identity Card or reference number of your code card. If you wish, you may personalise the PAC after your first call to the Telephone Banking Service changing it for another one easier to remember for you.

What is the key code card?

It is a personal, non-transferable card containing letters and numbers. Every time you want to perform an operation (a transfer, for example) we will ask you for a coordinate or code, which is simply the number which appears where the requested letter and number cross: this coordinate is, to all intents and purposes, your electronic signature.

How do I obtain my access codes?
  • If you are still not a client, you can obtain them in the registration process, choosing them yourself.
  • If you are already a Bankinter client, and have the Personal Access Code (PAC) for the Telephone Banking Service and your code card, you may obtain them right now, by clicking on the link provided below.
  • If you are not a Telephone Banking Client, or rather, you do not have the PAC, you must go to your branch or Bankinter agent, where you will be provided with them immediately.


What happens if I forget my access codes?

If you have forgotten your username and/or password you will be able to retrieve them in the optionForgot your Internet access codes?. You only need to remember your PAC (Personal Access Code for the Telephone Banking service) and have your code card at hand. If you cannot remember your PAC, we will send a new one to your home address.If you are not a Telephone Banking Service user, you must go to your branch or consult your agent.

What happens if I make a mistake when entering them?

As a security measure, you are allowed 3 attempts at entering the codes for each connection. If they are not correct, the system blocks them automatically.

If the codes are blocked, how can I retrieve them?

You can retrieve them in the option Forgot your Internet codes?. You only need to remember your PAC (Personal Access Code for the Telephone Banking service) and have your code card at hand. If you cannot remember your PAC, we will send a new one to your home address.If you are not a Telephone Banking Service user, you must go to your branch or consult your agent.

I need help: who do I call?

You can contact us by telephone
Customer Care. If you have any doubts or browsing problems, please call 902 365 563 or +34 91 657 88 69 if calling from abroad.Monday to Saturday from 8 am to 12 midnight (Spanish Mainland time) the year round.

- If you prefer, you may send us an e-mail with your consultation.