Corporate Governance comprises the set of principles and rules that establish how the entity should operate and how to regulate and control it.
Corporate governanceCorporate Governance is the set of principles and rules that dictate how to design, integrate and run the entity's governing bodies, establishing how the entity should de operated, regulated and controlled. At Bankinter, the Board of Directors and the Sustainability and Appointments Committee are the competent bodies to establish and ensure compliance with the Sustainability Policy.
Responsible business practicesBankinter has joined the specific financial sector initiative of the United Nations Environment Programme. In keeping with its sustainability aims, the Bank has signed the Principles for Responsible Banking, a framework for sustainable banking that the United Nations is developing through an innovative alliance between banks from all over the world and the banking sector initiative UNEP FI.
Non-financial risksBankinter integrates environmental, social and governance criteria throughout its value chain. In the field of risks, it has included these ESG criteria in its risk framework agreement and defined sector-specific ESG policies. In addition, Bankinter applies a Sustainability Risk Integration Policy to its investment decisions to supplement traditional financial analysis.
Sustainable financeThe transition to a more sustainable and inclusive economy in line with the Sustainable Development Goals offers new windows of opportunity to deliver innovative products and services that, in addition to being profitable, generate a positive impact on our community and environment. As well as a large catalogue of sustainable products including funds, bonds and mortgages, Bankinter follows the latest trends in the ever-changing and ever-developing field of sustainability as part of its constant efforts to deliver more innovative and sustainable products.
Stakeholder engagementBankinter continuously engages with its stakeholders to identify, analyse and respond to their expectations and needs by implementing a management system. The model is based on the guidelines set by the Global Reporting Initiative (G4).
Bankinter Group has a fiscal strategy, which it publishes on its corporate website.This was approved by the Board of Directors in 2015 and includes the purposes, principles, good tax practices, governance, monitoring and control of fiscal risks, and adherence to the code of good tax practices. The ultimate goal of this strategy is to ensure responsible compliance with tax regulations while respecting corporate interests and supporting the Group's business strategies.
Customer-centric servicesBankinter works alongside its customers to understand and respond quickly to their needs and help them cope with the impact on their businesses, everyday banking and investments" The quality perceived by customers is monitored and periodic improvement plans are established.
Information securityBankinter permanently monitors and manages security in accordance with the recommendations in the EBA's GL 2019/04 on information technologies and security risk management. Bankinter has ISO 27001 certification for Data Security and ISO 22301 certification for Business Continuity Management.
The first line of defence for cybersecurity is the Information Security Division, which operates independently of the Information Systems operational function. This division monitors and manages external attacks on an ongoing basis. It has put in places procedures for information and escalation to senior management of the actions required according to the importance of the incidents, to ensure they are addressed.