Bankinter is forging ahead with the implementation of artificial intelligence in its operations. It has just launched a new bill management tool that allows customers to perform searches using natural language, facilitating faster and more personalised results. The initiative makes Bankinter the first bank in the sector to apply AI with natural language to bill management.

 

Bankinter has always been committed to technological innovation, a strategy that has led to important milestones like pioneering digital banking decades ago, launching the first robo-advisor in the Spanish banking sector, and becoming Spain's first 100% online investment advisor.

 

Now it is applying AI to bill management with a new feature that will make it much faster and easier to search for the bills with the highest amount of the month, for example, or bills for specific expenses such as energy, telephone, residents' association fees, etc., to name just a few of the options available.

 

Customers can search for any bills they need by simply typing phrases that mimic speech, such as "I want to see all last year's electricity bills." As another novel feature, the tool provides an explanatory summary of the search results, rather than simply returning a list. It will also find more information than is currently available as customers can ask who issued a particular bill and obtain more information about the issuer.

 

 

Faster actions

 

But the new tool does not only have search functions. It also delivers greater operational efficiency through faster actions. For example, customers can return a bill, change the debit account and set up bill notifications.

 

Customers can access the new features when they log in to the website, i.e. through their global position, and manage bills charged to each of the accounts they hold.

 

Searches performed in natural language shorten the response time for customers and also for the Bank, which can improve its internal processes and steer more and more operations to the digital channel, as demanded by most of its customers.

 

 

 

Pioneering bank

 

Bankinter is a pioneering bank in the adoption of innovative technologies to improve its services and offer an enhanced customer experience, from the implementation of advanced digital solutions to the continuous improvement of its digital channels. It is set to continue rolling out new options in line with this strategy.