FINANCIAL AID FOR THOSE AFFECTED BY THE FLASH FLOODS

• Debt payments put on hold for three (3) months. Note that any unpaid instalments already incurred will count towards this figure. So what does this mean? During this three-month “freeze” on your loan repayments, we will not charge you ordinary or late payment interest.
• Interest-only period for the following nine (9) months. An interest-only period during which your loan repayments will be interest only, with no capital repayments. Late payment interest will be charged only in the event of non-payment.
• Extension of the maturity. In order to facilitate the payment of the debt once the grace period has ended, we offer you the possibility of extending the maturity of your mortgage for a period of 12 months.

• Beneficiaries must be natural or legal persons with turnover of less than €6 million and with loans or credits secured by mortgages on properties located in any of the places set out in the Royal Decree (see pdf). When submitting a request, applicants must provide some type of document proving these circumstances or, failing that, make a sworn statement.

• You can fill out the application form here or by popping into a Bankinter branch.

• Once you have completed and signed the application form, you will need to send it to your personal manager by e-mail. If you don’t know their address, you can find it on our website or app in the tab at the top of the page titled “CONTACT”. If you prefer, you can also submit your application by popping into any of our branches.

• The deadline for applications is 5 February 2025.

• Debt payments put on hold for three (3) months. Note that any existing unpaid debt will count towards this figure. So what does this mean? During this three-month “freeze” on your loan repayments, we will not charge you ordinary or late payment interest.
• Interest-only period for the following nine (9) months. A payment holiday on the repayment of principal, but not interest, which would also include default interest in the event of non-payment.
• Extension of the maturity. To help borrowers repay their debt once the interest-only period is over, we offer you the possibility of extending the maturity of your loan for one of the following options: 3 or 12 months. You will need to select one of these periods for the extension when you apply for the payment holiday.

• Self-employed workers with turnover of less than €6 million in the last closed financial year and whose main economic activity takes place in one of the locations set out in the Royal Decree (see pdf). When submitting a request, applicants must provide some type of document proving these circumstances or, failing that, make a sworn statement.

• Click here to fill out the application form.

• Once you have completed and signed the application form, you will need to send it to your personal manager by e-mail. If you don’t know their address, you can find it in your private area in the tab at the top of the page titled “CONTACT”. If you prefer, you can also submit your application by popping into any of our branches.

• The deadline for applications is 5 February 2025.

There are two ways you can report your claim:

• Through your insurance company
• Through the Consorcio de Compensación de Seguros (Insurance Compensation Consortium)

If you decide to submit your claim through the Insurance Compensation Consortium, they may ask for certain documents. Here is a short list of those frequently requested, although they may request further documentation:

- Policy general terms and conditions.

- Special terms and conditions (duplicate) of the policy.

- Copy of the receipt showing payment of the last annual premium.

- Copy of the receipt providing a breakdown of all the items to verify the amount payable by the consortium.

- Certificate of ownership of the current account through which the premium is paid.

If the insurance policy has been brokered through Bankinter, we can provide this document ourselves.

The more information you can provide to the claims adjusters, the quicker and more efficient the damage assessment will be. With that in mind, we recommend the following:

• If possible, document the damage with photographs and/or videos.
• Keep invoices and receipts for any expenses incurred: cleaning, repairs, salvage of goods, etc.

• Insurance Compensation Consortium
  Tel: 952 367 042.
  consorseguros.es
• Bankinter Seguros Generales
  Tel: 918 366 225.
• Generali
  Tel: 900 24 36 57 / 91 722 7911.
• Línea Directa
  Dedicated hotline for those affected by the flash floods: 918 180 004; or Claims Line: 919 180 004.
  "X”: LíneaDirectaTeAtiende
• Mapfre
  Dedicated hotline for those affected by the flash floods: 900 101 012 / 918 366 279; or Mapfre Claims: 918 365 365.
  Client Area at mapfre.es
• Occident
  Dedicated hotline for those affected by the flash floods: 900 110 200; or Occident Claims: 917 838 838.

If your company is waiting to receive compensation or aid, this credit facility will guarantee the loan granted by the bank as an advance and will allow you to address your most urgent needs.

Self-employed workers and companies with residence, registered office or production establishment in one of the affected locations, who have suffered financial losses due to the flash floods and who are not subject to international financial sanctions, sentences of loss of subsidies and/or public aid, a B- credit rating or bankruptcy.

Loans.

The sum of the compensation requested from the Insurance Compensation Consortium, which may not exceed the principal insured by the insurance policy and the expected amount of the assistance requested.

Fixed or variable interest.

5 years with a grace period until the aid is received.

No voluntary early repayment fees.

• Financing guaranteed by the same aid or compensation cannot be obtained from more than one financial institution.
• The financial institution will approve applications in accordance with its risk procedure and policies but approval will not be conditional upon purchasing any other service or product.
• The loan applicant will assign the rights to collect the compensation or aid requested, which will be pledged in favour of the financial institution, to meet the payment obligations arising from the loan.

Until 30 November 2025 or until the funds available under the facility have been used up. Guarantees may be granted until 31 December 2025.

If your business's production capacity has been affected by the flash floods, this guarantee will be implemented on top of new financing operations aimed at the modernisation of your damaged assets or other investments that allow you to expand, improve or diversify your affected establishment or production process, as well as having the appropriate working capital.

Self-employed workers and companies that operate in the affected towns and have suffered damage, including means of transport linked to business or professional activity.

Loans.

Credit.

Multi-currency credit facility.

up to €12,500,000 per company.

Fixed or variable interest.

Up to 5 years for current operations. Up to 7 years for modernisation and investments. Up to 10 years for modernisation and investments for corporates in the agricultural sector. Grace periods on principal of up to 24 months.

No voluntary early repayment fees.

• The financial institution will approve applications in accordance with its risk procedure and policies but approval will not be conditional upon purchasing any other service or product.
• The financial institution may ask applicants to provide any guarantees it considers necessary to approve the financing operation, taking into account the guarantee associated with it.

Until 30 November 2025 or until the funds available under the facility have been used up. Guarantees may be granted until 31 December 2025.