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Remote banking
How do I return a bill or cancel a direct debit?
Things are really easy with Bankinter. We are improving our transaction services, enabling you to manage your direct debits with just a single click. Please find a comprehensive guide below, which will take you through all of the processes for managing bills and direct debits, whether it's setting them up, cancelling them, returning bills or arranging duplicate copies of bills. It's all very simple, and sorted in just a few steps. Welcome!
The ultimate guide, containing step-by-step explainers so that you can stay in control of all of your transactions
Direct debits for bills
If you've decided to transfer your direct debits to Bankinter, then you've already done the hardest bit.
With our direct debit management service you can change the payment account for your bills in less than three minutes on any device. No need to visit a branch. It's that easy.
What's a direct debit?
Forget about going to the branch – pay your bills with a single click!
Direct debit is the payment of regular bills through a bank that is authorised to make a payment or collection without the user having to take part in each transaction. In other words, It is an automatic collection or payment that is made on the specific date chosen.
Set up your direct debit in 3 easy steps
Choose account, alias and bill type
- Select the account where want to set up the direct debit.
- Create an alias to easily recognise your bill, e.g. “electricity”.
- State the type of bill you want to register: utilities, telephone...
Attach the bill
- Upload the bill or invoice pdf for which you want to arrange the direct debit. You can attach one or several bills in the same step.
Signature with security code
- Once you have authorised it, we'll notify the change to the issuers of your bills. You can check and manage the status of all your direct debits from the monitoring area.
Would you rather see how to do it?
We'll tell you in less than one minute, step by step, how to move your direct debits to Bankinter.
What bills or payments cannot be direct debited?
Municipal taxes (IBI, IVTM, IAE and Municipal Rates) are not processed online.
Insurance bills paid via Bankinter (life insurance, home insurance...) have access to a specialist, personalised advisory service. For all transactions, call 91 657 88 00
Already a customer? In just 3 steps you have your bills paid by direct debit.
How do I view, amend or cancel a direct debit?
- Access your private area.
- Your "Global Position" has a menu with "Frequent transactions".
- Click on "+transactions".
- Find the "Consult direct debits" option in "Direct debits and receipts".
- Once there you will be able to view all the direct debits currently active. In addition, you can modify or cancel the management.
Return, download or request a duplicate of a bill
- On the "Global position" screen, select the debit account for the bill.
- Select the transaction you want to return.
- Click on the option you want "Return, download or request a duplicate of the Receipt".
* Insurance bills paid via Bankinter (life insurance, home insurance...) have access to a specialist, personalised service.
For all transactions, such as its return, call the Insurance Specialists number 917 932 415.
The maximum term for returning a receipt is 8 weeks (50 days).
Plus
Alternative account service
Avoid bills being returned or going overdrawn. Enter a second account to pay your bills in case the balance in your main account is insufficientBills on demand service
We'll notify you of any direct debits that could be refused due to lack of funds in your account.Account Switching Service
If you have an account at another bank, we'll help you transfer all your bills, income, balance, etc. to Bankinter. Easily and at no cost to you.Important information
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Show/Hide legal text1 Example for a Paga Cómodo payment of €1,500, made on the 1st of the month, with a repayment period of 13 months, NIR 0% and APR 0%, first instalment €0 and 12 remaining instalments of €125 each. Total repayment amount: €1,500. Interest: 0€. Total cost: 0€. French repayment system.
Promotion valid for the first payment made with Paga Cómodo until -. Minimum amount: €90 Minimum instalment €30. Repayment term of 4 to 13 months, including a total grace period of one month. All current account transactions carried out in the last three months can be split, except for credit card bills with the deferred payment method ("“revolving”"), credit card bills with the end-of-month payment method and that include a Compra Smart purchase, bills from other finance companies (except El Corte Inglés and AMEX), and Bankinter mortgage and loan instalments.
Financing offered by Bankinter Consumer Finance EFC, S.A., registered with Banco de España under no. 8832, registered office at Avda. de Bruselas 12, 28108 Alcobendas (Madrid), entered in the Madrid Companies Register, Volume 22,729, Folio 181, Sheet No. M-259543, Tax ID Number A82650672.
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Show/Hide legal text2
Promotion valid for the first Paga Cómodo made before 30/06/2023. Minimum amount: €90 Minimum instalment €30. Repayment term of 4 to 37 months, including a total grace period of one month. All current account transactions carried out in the last three months can be split, except for credit card bills with the deferred payment method ('revolving'), bills from other finance companies (except El Corte Inglés and AMEX), and Bankinter mortgage and loan instalments. Service subject to approval if your financial situation has changed on the day you apply for it.
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Show/Hide legal text3 Example for a Paga Cómodo payment of €1,500, made on the 1st of the month, with a repayment period of 37 months, 0% NIR and 0% APR, first instalment of €0 plus 35 instalments of €41.66 and a final instalment of €41.90. Total repayment amount €1,500. Interest: 0€. Total cost: 0€. French repayment system.